Zero Fare Operations & Data Coordinator - Salary Range: $65, 000-75, 000

Job Description
Position Summary
The Managing Director’s Office has responsibility for managing high priority initiatives that cut across multiple agencies and affect the lives of tens of thousands of the City’s most vulnerable residents. The Zero Fare Operations &
Data Coordinator will serve as a key team member for the Zero Fare pilot program, a 2-year pilot program that provides free all system SEPTA transit passes to Philadelphia residents with low income.
The Zero Fare Operations and Data Coordinator reports to the Zero Fare Operations Manager with strong collaborators in the Office of Transportation and Infrastructure Systems (OTIS), Health and Human Services (HHS), Office of Community Empowerment and Opportunity (CEO), and external partners including SEPTA and community-based organizations. The Zero Fare Operations and Data Coordinator will support the Zero Fare Operations Manager with the day-to-day operations of the program, including customer service, enrollment management, outreach, and fulfillment. The Zero Fare Operations and Data Coordinator will also assist the Research and Policy Manager in managing data requests and supporting program evaluation analysis and documentation.
Essential Functions
Supporting the day-to-day operations of the Zero Fare Program, including enrollment management, tracking of usage, customer service support, and fulfillment of cards.
Assisting with the processing and analysis of program data to support program operations, including those activities noted above.
Supporting program evaluation and reporting activities as needed, including the development of program reporting materials.
Developing program outreach and communication strategies in coordination with the communications leads in various departments, including MDO and the Mayor’s Office.
Researching opportunities to improve program design, process and performance and further align the pilot with its programmatic goals and connections to other anti-poverty programs.
Other duties as assigned.
Competencies, Knowledge, Skills, and Abilities
Rigorous:
Driven by thoughtful, quality, and detail-oriented processes, project output, and client/team interactions.
Organized:
Demonstrated ability to manage multiple projects, estimate timelines, rework a project approach based on unforeseen challenges, work well under pressure, and set/meet reasonable deadlines.
Convener:
Ability to convene partners and facilitate solutions-oriented discussions, identify, and resolve complex issues, and manage and resolve conflicts.
Excellent communicator:
Strong written and verbal communications skills and the ability to communicate effectively with stakeholders that range from individual clients to senior leadership and elected officials. Commitment to excellent resident service.
Relationship-builder:
Ability to work with a variety of people and personalities, listen and ask questions to identify creative solutions, and cultivate strong relationships to ensure seamless collaboration and continued project support.
Curious:
Ability to practice active listening, ask questions to get at the root of a problem, be open to receiving/giving constructive feedback, and have a sincere interest in learning new skills or growing old ones.
Action-oriented:
Ability to see opportunities, navigate barriers, be self-directed, and problem-solve solutions that enhance the City’s deliverables, processes, and practices.
Resilient:
Ability to have a sense of humor, learn from mistakes, and/or return to work after experiencing a setback.
Amplifier:
Ability to amplify others’ strengths and successes and operate beyond ego and self-interest.