Wine Guide (Part-Time, Seasonal)

Job Description
Create and execute engaging, educational, and memorable positive guest experiences
Assist in the achievement of financial goals including:
Tasting Room sales (merchandise and food sales)
Tour Program sign-ups
Wine Society sign-up goals
Perform monitoring and stocking duties as assigned
Be timely and punctual with regard to scheduling requirements
Assist in the development of a list of non-club members to market to by coming up with innovative ideas to gather email addresses
Maintain clean and tidy work areas:
Tasting Room – all bar areas must be clear of unnecessary POS/flyers andensure merchandise is presentable (e.G. re-fold shirts, etc.
Tasting Room Office – the shared desk area must be clear and available for employees to use as necessary
Garage – keep clean and free of unnecessary items, ensure all back stock of shopping bags, merchandise, POS, etc. is organized and easy for staff to find
Warehouse – organization of the wine pallets must be done on a regular basis. Coordinate with a forklift certified employee and the inventory controller to ensure inventory is accessible, neat, and orderly
Give tours as needed
Resolve guest concerns/complaints using good judgment and tact. Elevate complaints to management when necessary
Attend tasting room monthly meeting as needed
Attend local tasting events as directed by the Tasting Room Manager
Assist in the development of a list of 50,000 non-club members to market to by coming up with innovative ideas to gather email addresses
Collaborate with the Lead Tour Guide, Wine Society Coordinator, and Hospitality department on Outreach efforts as directed
Facilitate and promote good communication between all departments (Hospitality, Marketing, Wine Society, Accounting, Production, Housekeeping, etc.)
Be prepared to help other departments as needed