Wine Guide (Downtown Tasting Room)

Job Description
Create and execute engaging, educational, and memorable positive guest experiences
Assist in the achievement of financial goals including:
Tasting Room wine sales
Tasting Room food sales, executing an elevated food and wine experience
Wine Society sign-up goals
Perform monitoring and stocking duties as assigned
Ensure that the work environment is clean and tidy, including:
Tasting Room - all bar areas must be clear of unnecessary POS, flyers, etc.
Dining Area - assure the dining area is clean, stocked, and ready for service.
Downstairs - make sure that common areas and office is clean and organized
Wine Storage - keep supervisor / manager aware of depleting inventories
Resolve guest concerns / complaints using good judgment and tact. Elevate complaints to supervisor / manager when necessary
Complete the JUSTIN Educational Training program
At end of shift/conclusion of service, prepare all guest checks, appropriate all pooled gratuities to Gratuity Report, clean and reset dining room, complete closing side work
Educate and inform oneself of all new JUSTIN releases as well as JUSTIN library wines, viticulture, and winemaking techniques
Attend all TRM monthly and weekly meetings