Wholesale Account Specialist

Global Healing Center is a leading manufacturer, distributor, and retailer of healthy living products, specializing in cleansing and detoxification. Our mission:
create and market the best products possible, help as many people as we can through education, and provide customers with solutions to live a healthy lifestyle. Check us out at if you are truly interested in working with us.
Here’s the Job:
The Wholesale Account Specialist will be responsible for providing exceptional service to Global Healing’s Wholesale customers, including onboarding new accounts, managing customer information, converting Purchase Orders to Invoices, coordinating with the GH Fulfillment team regarding shipping details, assuring that customer contract details are adhered to, and any other aspects of the relationship. The Wholesale Account Specialist will be encouraged to reach out independently to customers to assure they are happy with Global Healing as a vendor and offer assistance where needed.
Responsibilities:
Using Zendesk to manage incoming customer calls and inquiries
Placing wholesale orders and creating invoices
Introducing new products to wholesale accounts
Providing necessary information for shipment/fulfillment
Upselling, cross-selling, offering samples
Performing data entry and data management via Zendesk, QuickBooks and Zoey to track relationship history and provide context for others on the Wholesale team
Attending regularly scheduled team meetings
Participating in marketing events such as conferences, sometimes on weekends
Going the extra mile to engage and satisfy customers;
Coordinates with fulfillment and Quality Control Department to facilitate Domestic and International orders
Requirements
Previous customer service or inside/outside sales experience or experience as an account representative, manufacturers representative, or wholesale representative.
Ability to effectively communicate in writing, by phone, and in person
Willingness to learn
Customer oriented with the ability to adapt/respond to different types of customers
Knowledge of natural health industry
Actively embraces healthy living;
Employees in this position should possess the following qualities;
accuracy, attention to detail, creativity, dependability, excited attitude, great phone customer service skills, organization, responsiveness, sales skills, ability to work well alone and with others
Benefits
Annual Bonus
Paid Time Off (PTO);
Company covered health, dental, vision, and life insurance;
5% 401(k) match plus an additional 4%;
Wellness Credit
Employee store credit
Fun team-building activities.