Wellness Spa Manager

What is Prime IV Hydration and Wellness?
Prime IV is a premier health and wellness franchise offering personalized vitamin/supplement therapies including NAD+, weight management support (Semaglutide, etc.) and Hormone Replacement therapy where you WILL influence a person’s well-being. Our dedication to a functional medicine approach may help members and guests heal from chronic health conditions, enhance performance, prevent disease and ultimately live a much more enjoyable life. We also support members and guests battling through chronic illnesses/conditions such as cancer, inflammatory bowel disease, chronic fatigue, Lyme disease, autoimmune issues, cognitive impairment, menopause, and other challenging conditions only partially addressed by conventional medicine.
Why is Prime IV so successful?
Since being founded in 2017, Prime IV Hydration and Wellness franchise has been committed to delivering cutting-edge intravenous therapies that promote optimal health, rejuvenation, and overall well-being. The accelerated company growth is a testament to the company’s unwavering dedication to customer-centric care, high-quality menu of services, highest regulatory standards (797 compound compliance), and the accelerating public demand for their industry.
Come join our teamand ‘be the change’ for our members/guests in their quest for a healthier lifestyle, their work toward anti-aging, improved energy levels, mental sharpness and those looking to extend their health span and longevity.
If the following describes you, this opportunity could be an excellent fit!
Interested in integrative, alternative, and complementary healthcare practices
Strongly believes in the power of nutrition, vitamins, supplements
Enjoys educating individuals to facilitate greater autonomy in managing their health
Comfortable with relationship building/sales
Projects a warm, welcoming, friendly, confident demeanor
Position Summary:
We are seeking a skilled and passionateInfusion/Wellness SpaManagerto join our team. The ideal candidate will play a crucial role in overseeing the day-to-day operations of theWellnessspa facility, ensuring smooth functioning, exceptional customer service, and adherence to all relevant regulations and standards. They manage staff, maintain inventory, coordinate/schedule services, and cultivate a positive, welcoming environment for clients.
Essential Duties and Responsibilities(include, but not limited to the following):
Operational Management:
Supervise all aspects of daily operations, including scheduling, staffing, and facility maintenance
Monitor adherence to regulatory guidelinesand franchise/company protocolstoensure efficient workflow and compliance
Collaborate with franchise support teams to leverage resources, training programs, and marketing materials.
Manage inventory and supplies, ensuring adequate stock levels and cost-effectiveness
Oversee billing and financial transactions, including reconciliations and reporting
Provide support to franchisees/owners/management on operational matters, including sales, marketing, staffing, inventory management, and customer service standards
Staff Management:
Recruit, train (non-medical process and policy), and supervise spa staff
Conduct regular performance evaluations and provide constructive feedback and coaching
Foster a positive work environment and encourage teamwork and professional development
Handle staffing issues, such as scheduling conflicts and disciplinary actions, as needed
Ensure staff is following process and procedure, including quality control, documentation and client education
Customer Service:
Educateguestson the benefits of IV hydration and wellness therapies
Offer wellness plans and membership options to all newguests
Ensure a high standard of customer service by addressing client inquiries, concerns, and feedback promptly and professionally
Monitor client satisfaction and implement strategies to enhance the customer experience and foster loyalty
Handle escalated client issues or complaints with empathy and diplomacy, seeking resolutions to maintain client satisfaction
Marketing and Sales:
Develop and execute marketing strategies to promote spa services, attract new clients, and retain existing clientele
Collaborate with marketing team to create promotional materials, social media campaigns, and special events
Monitor sales performance and implement sales initiatives to meet revenue targets and business objectives
Develop and execute a social media campaign that all employees will embrace
Regulatory Compliance:
Ensure compliance with all relevant regulations, including health, safety, and sanitation standards
Stay abreast of industry trends, best practices, and regulatory changes, and update policies and procedures accordingly
Maintain accurate records and documentation related to licensing, certifications, and inspections
Monitor and ensure patient record confidentiality
Requirements
Minimum Qualifications (Knowledge, Skills, and Abilities):
Bachelor's degree in business administration, hospitality management, or related field preferred
Previous experience in spa management or a similar role, preferably in a medical spa setting
Strong leadership and interpersonal skills, with the ability to motivate and inspire a multi-disciplinary team
Excellent organizational and time management abilities, with attention to detail
Familiarity with healthcare regulatory requirements (HIPAA confidentiality) and standards for spa operations
Experience or familiarity with franchise operations, particularly in the spa or wellness industry preferred
Interest and knowledge of wellness therapies, spa services, products, and industry trends
Exceptional communication skills, both verbal and written
Attention to detail, the ability to organize and prioritize, and a commitment to maintaining high-quality standards
Competencetothrivein a high-end, fast-paced, spa service environment andadapt to needs of the workplace
Ability to express compassion and understanding towards clients, creating a comfortable and positive experience
High comfort level with relationship building/sales
Proficiency in computer applications, including scheduling software and Microsoft Office Suite and Google (docs, etc.)
Physical Demands and Work Environment:
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
While performing the duties of this position, the employee is regularly required to work inside a clean, well-lit, and well-ventilated laboratory. The employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers;
handle or feel objects,tools, or controls. The employee is occasionally required to stand;
walk;
sit;
reach with hands and arms;
climb or balance;
and stoop, kneel, crouch or crawl. The employee must occasionally lift and/or move up to 35 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is moderate. The employee may be exposed to hazards such as radiation, bodily fluids that may contain disease, and fumes from laboratory chemicals.
Benefits
Hourly pay:
$25-$45/hr, based on experience, plus Performance Incentive Plan.
Full-Time Benefits include:
Health insurance
Dental insurance
Vision insurance
401k vesting retirement