Welcome Center Agent

Job Description
Responsible for providing quality customer service to all Specialty Marketing packages.
DUTIES
Check-in Specialty Marketing packages.
Collect deposit and taxes.
Hook tours, book attraction/dinner reservations, sell attraction tickets, add extra nights, upgrade packages.
Qualify guests for presentation.
Courtesy call guests after check-in.
Provide customer service to all Specialty Marketing packages.
Work with confidential information
Order supplies for the department as needed
Mail out paperwork as needed.
Maintain various departmental reports.
Other duties may be assigned.
Assist with Check Ins as needed for All Guests checking into resort.
Provide Customer Service to guests staying on property and answer questions about area.
Direct guests to proper areas and assist with Tour Desk, Owner Referral and Inhouse Administration as needed.