Warehouse Manager

The Warehouse Manager leads the day-to-day activities in either the Inbound or Outbound operations and is responsible for running an effective and profitable function.
Operations Management
Manages the inbound/outbound operations, logistics and order fulfillment for an individual facility.
Ensures operational efficiency and adherence to company operational standards.
Execute operational processes and SOPs to achieve key warehouse metrics.
Alert Operations or General Manager to areas of opportunities and to resolve operational problems or deficiencies.
Use existing technology to maximize operational efficiency and productivity.
Ensure staff adhere to operational excellence initiatives.
Ensure the facility operates in compliance with all relevant laws, regulations, and industry standards.
Generate regular reports on departmental performance, trends, and key metrics to share with management and clients.
Client Relationship Management
Serve as back up to Operations Manager as key contact for partners when addressing operational concerns.
Collaborate with managers and key departments to understand operational requirements.
Role models partner satisfaction to all staff.
Financial Management
In partnership with the General Manager, meet financial targets (key metrics and benchmarks distribution &
labor costs, meeting daily required percentage on billing against labor)
Adhere to facility budget and control expenses to achieve profitability.
Understand and use financial and operational reports to make informed decisions.
Adheres to staffing levels to meet operational needs while balanced with labor efficiencies.
Staff Management and Development
Interview, train, develop and retain a high-performing team of warehouse and logistics professionals.
Provides performance feedback and coaching.
Ensure supervisors complete the company’s monthly EFR discussions with eligible staff.
Role model company’s How We Work Together Principles.
Foster a culture of safety, teamwork, and continuous improvement;
and implement safety protocols to maintain a safe working environment.
Partner with Operations Leaders and Human Resources to create an engaged, safe, and high performing team.
Requirements
Associate’s degree in related fields (e.G., Business Administration;
Logistics Management) or equivalent and relevant operational experience.
Demonstrated leader with 3 years+ progressive management experience in a 3PL environment.
Experience in a fast pace, high volume unit pick fulfillment DC environment.
Ability to operate in a high-volume environment during extremely busy peaks season while executing multiple projects simultaneously.
Good math proficiency and ability to understand financial reports.
Ability to drive a high performing team to achieve key metrics and communicate expectations and directions.
Knowledge of Warehouse Management Systems is desirable.
Knowledge of Microsoft Suite or GSuite business platform tools is a plus.
Bilingual Spanish language is preferable.
Regularly lift and/or move objects 10-50 lbs.;
occasionally, with teamsupport, lift and/or move objects greater than 30 lbs.
Aligned with Bergen’s How We Work Together Principles including:
Investing in People Development, Creating a Safe Environment, Treating others with Respect, Being able to work as part of a Team, Having Trust in others, Having Passion for our work and clients, having good Communication skills, and Having high Accountability for oneself and others.