Warehouse Lead/Supervisor

Job Description
Reports to Operations Manager and is a key customer contact for the warehousing facility. Responsible for successful day-to-day management of safety, delivery, and inventory accuracy. Coordinates the flow within the facility to ensure customer delivery goals are met. The supervisor must successfully adhere to the organization’s level of customer service based on corporate mission and values.
Essential Functions
Customer satisfaction through on-time delivery of product and information.
Coordinates warehousing operations within company policies and procedures.
Coordinates material flow within warehouse/store locations.
Ensures accuracy and addresses issues within the receiving process.
Maintains delivery window and frequency to customer’s plant.
Measures and reports cycle counting/inventory accuracy.
Maintains warehouse delivery set-ups (hot orders, dock delivery, inventory transactions).
Establishes and maintains a positive customer relationship.
Conducts employee performance reviews.
Responsible for safety, quality and driving improvements within the facility.
Competencies:
Working knowledge of Microsoft Office, production and inventory management systems (APICS certification, a plus)
Strong verbal and written communication skills
Team-oriented
Capability to meet deadlines and deal with emergencies
Ability to lead and coach effectively
Ability to analyze data and process flows
Position requires great flexibility and availability due to varied work schedule
High resistance to stress stemming from tight deadlines and unexpected situations
Willing to work cross functionally
Able to work effectively with varied levels of management and individual contributors
Excellent interpersonal skills
Education and Experience:
Knowledge of quality management systems – ISO 9001:
2000 certification
Knowledge of warehouse systems, (ASC Trac, a plus)
2-5 years’ experience in supervision