Vita - Sr Desktop Support Tech

Client:
VITA – Tech Support
Sr Desktop Support Tech - 100% ON SITE
Interview Process - Both Phone and In PERSON Interviews will be conducted.
100% ON SITE from Day One
Parking not provided for contractors
ABOUT THE ROLE

Virginia Tax seeks qualified resource to be responsible for:
Responding to queries on the phone, via email, in person, or through remote access.
Offering technical assistance on the delivery, configuration, set up, maintenance, troubleshooting of computer systems, hardware, and software.
Training computer users.
Training other staff on troubleshooting and diagnosing problems.
Writing and editing documentation about troubleshooting and diagnosing problems.
Gaining feedback from customers to improve training methods.
Writing and editing training manuals.
Running reports and analyzing common complaints and problems.
Troubleshooting VPN, Networking, and ISP problems.
Requirements
Required Skills:
· Strong working knowledge of computer systems, hardware, and software, including drivers and bios - Required 6 Years
· Excellent problem-solving, analytical, and team-working skills - Required 4 Years
· Excellent communication and interpersonal skills - Required 4 Years
· Demonstrated ability to obtain feedback from customers to improve training methods - Required 4 Years
· Writing and editing training manuals - Required 4 Years
· Running reports and analyzing common complaints and problems - Required 4 Years
· An openness to learning new technologies - Required 2 Years
An openness to learning new technologies - Required 4 Years