Visitor Experience Associate

The Visitor Experience Associate works with staff in a critical support position involving all aspects of customer service for donors, members and visitors. You must have exceptional customer service acumen and the ability to multi-task, think on your feet and problem solve. Communication skills are critically important, as is attention to detail. The associate will serve at both the Visitor Experience Desk and in the retail Museum Store. The position includes weekend hours and, with notice, may require early mornings or late evenings.
Duties &
Responsibilities — Essential Functions:
Welcome customers warmly, willingly exceeding expectations
Sell admission tickets using Square systems
Provide orientation to visitors including Gantt Center history and overview of exhibitions
Receive and direct switchboard telephone calls
Manage money and reconcile daily sales reports
Coordinate all support materials for Visitor Experience including Gantt Center documents
Provide information on nearby restaurants, entertainment options, transportation, etc.
Sell memberships
Conduct docent tours, after training
Provide support for events/programs with registration tables or serving as a cashier
Manage data entry for new e-newsletter subscribers
Send new visitor e-survey
Maintain attendance records
Communicate with volunteers, staff and security about activities of the day
Assist with volunteer support, training and scheduling as needed
Proficiency with Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint and other data management programs
Ability to compile letters and documents following brief instructions
Professional appearance and business casual attire are required
Must be dependable and on time
Requirements
Education:
College graduate, art courses a plus
Professional Experience:
Customer service or retail sales. Hospitality industry is a plus.
Knowledge/Skills/Abilities:
Excellent verbal, written, and interpersonal communication skills.
Leadership qualities
Excellent organizational skills and computer savvy.
Must be flexible and able to work well with others, as well as observe and anticipate needs.