Virtual Mental Health Technician

Job Description
Virtual Mental Health Technicianis 100% virtual position. Requesting applicants reside in the state of California.
The MH Tech is responsible for assisting and supporting patients through the entire treatment experience from admission through discharge. MH Tech responsibilities primarily include ensuring patient safety, providing milieu interventions, leading psychoeducational groups, and supporting patients as they navigate the treatment process. As the Tech team is available through the course of each treatment day, they play a crucial role in the success of our program. Our MH techs are the heart and veins of virtual as they keep the program flowing smoothly daily. The MH tech team reports to the MH tech supervisor and assistant program director.
Responsibilities
Orients new patient to the treatment program, its requirements, intent, and routine.
Determines whether the new patient has any special needs, communicates those needs to the treatment team and assists the patient in fulfilling those needs.
Monitors all patients through the treatment experience, keeping patients in line of site in the Zoom milieu and checking in on patients as needed for extra support through out the day.
Supports co-workers in creating a positive environment, being a role model and working as a team.
Contributes to the well-being of all patients by serving as a positive role model, demonstrating professional and caring manner toward co-workers, patients, and guests. Treat all patients, guests and co-workers respectfully and courteously.
Facilitates treatment plan set forth by the Therapist by providing day-today support to patients and if patients need to “check-in”, help patients engage in a positive coping skill. Directs patients in a clear, concise, and informative manner.
Ensure accuracy of program patient tracking systems.
Documents patient interactions in EMR system.
Understands the importance of structure by following the house rules and group schedule each shift.
Responsible for running and engaging patients in therapeutic groups such as coping skills, relapse prevention, psycho education, Life Skills, etc. for the expected length of time identified in the Program Schedule. Also assists in providing group ideas.
As Technicians are the “eyes and ears” of the milieu, they are responsible for documenting any behaviors that occur in the milieu in a very thorough and appropriate manner. Must maintain confidential nature of all patient and program related activities.
Answers program emails promptly and politely. Transfers any inquiries they are unable to assist with to the Therapist, Assistant Program Director or ExecutiveProgram Director.
Maintains a clean environment by completing the cleaning required on the shift worked and documenting
Is a positive role model or shift lead to colleagues.
This is a full-timeremote/virtual position workingMon-Fri 12:
30 PM - 8:
30 PM
We serve adults and adolescents within California in Intensive Outpatient Program (IOP) level of care. We have 4 IOP tracks each day;
morning adult, afternoon adult, evening adult, and afterschool adolescent.
For a virtual tour of the facility, please visit our website at(url removed)