Vice President Of Operations

Job Description
We are seeking a dynamic and experienced Vice President of Operations (“VP of Operations”) to join our executive team to drive operational excellence, scale operations, and ensure the delivery of high-quality products and services. This role requires a strategic thinker with robust leadership skills, a deep understanding of operational processes, and a commitment to exceptional client experience. The VP of Operations will oversee a dynamic team of implementation experts and client success professionals, ensuring seamless implementation of our SaaS solution while providing top-notch support to healthcare clients. Reporting to the CEO, the VP of Operations will collaborate with cross-functional teams to enhance operational efficiency, boost customer satisfaction, and drive the organization towards achieving critical business objectives.
Key Responsibilities:
Strategic LeadershipDevelop and execute operational strategies aligned with the Company's growth objectives.
Collaborate with the executive team to define and achieve short-term and long-term goals.
Drive continuous improvement initiatives to enhance operational efficiency and effectiveness.
Stay abreast of industry trends, market dynamics, and the competitive landscape to inform strategic decision-making and drive innovation in client operations and success.
Operational ManagementOversee the daily operations of the Company, with an emphasis on customer support, and service delivery.
Implement and optimize processes to ensure scalability and sustainability.
Develop and monitor key performance indicators (KPIs) to measure the effectiveness of client operations and success initiatives, and take corrective actions as needed.
Team LeadershipBuild, lead, and mentor a high-performing client operations and success team.
Foster a culture of collaboration, accountability, and continuous improvement.
Ensure the team is aligned with the Company’s vision, mission, and values.
Collaborate with sales, project management, product, and support teams to ensure seamless client onboarding and ongoing support.
Customer FocusEnsure the delivery of exceptional customer service and support.
Collaborate with the sales and marketing teams to understand customer needs and improve customer satisfaction.
Cultivate and sustain robust client relationships by understanding their goals and formulating effective strategies to meet their needs.
Develop and implement strategies to enhance client satisfaction, retention, and expansion.
Serve as the primary point of contact for executive-level client stakeholders, providing strategic guidance, resolving escalations, and ensuring overall client satisfaction.
Monitor and analyze client feedback to identify areas for improvement and drive product enhancements.
Financial Management Develop and manage the operational budget, ensuring cost-effective operations.
Monitor financial performance and implement measures to improve profitability.
Collaborate with the finance team to ensure accurate forecasting and reporting.
Compliance and Risk ManagementEnsure compliance with healthcare industry regulations and standards.
Implement risk management strategies to mitigate operational risks.
Stay abreast of industry trends and regulatory changes.