Veterinary Receptionist Supervisor

Job Description
Job duties include, but are not limited to:

Human Resources
Supervise, evaluate and discipline CSR and Call Center personnel
Schedule CSR and Call Center personnel utilizing the scheduling template
Screen, interview and hire job applicants for CSR and Call Center personnel
Mediate personnel grievances and disputes
Initiate and monitor front office staff training
Maintain employee records by completing all evaluation, incident and accident reports and upon completion, ensure that they are given to the practice manager for proper storage
Schedule and conduct performance reviews of support staff and recommend pay adjustments
Update job descriptions for front office staff as needed
Conduct monthly front office staff meetings and as needed meetings
Help plan and conduct overall staff meetings
Train staff on computer systems and WAH policies and procedures
Maintain morale and efficient team work in reception / call center areas
Work closely with supervisors in other departments of the hospital
Attend management meetings and deliver input from reception area
Finance
Manage accounts receivable, collections and monthly statements
Perform general accounting
Reconcile and make daily bank deposits
Marketing
Recommend and evaluate client communication and marketing strategies
Inventory
Work with Inventory Coordinator to maintain proper inventory of OTC items
Work with the Inventory Coordinator to maintain proper inventory of food, treats and
Other items displayed in the reception area
Ensure that newly arriving inventory is rotated behind earlier dated inventory to keep
Inventory from expiring
Work with the Inventory Coordinator to maintain proper inventory of office supplies
Participate in the bi-annual clinic wide inventory count
Other inventory duties as assigned
Operations
Assist with WAH Social Media websites:
Website, Facebook, Twitter
Check Pet Desk Dashboard, Weave Dashboard, clinic email account, VetSource, VrxPro, and Chewy Practice Hub
Distribute incoming and outgoing mail
Maintain office machines and computers used in reception area
Run errands as needed
Perform the duties of the receptionist as needed
Perform other duties as assigned
Work Environment:
Large, steady hospital with high level of client interaction. Great attention to detail and multi-tasking imminent. Great organizational skills and human relations a must.
Continuing Education Requirements:
Meetings and trainings as assigned