Veterinary Practice Manager

Job Description
What we’re looking for...
A Veterinary Practice Manager who is passionate about serving those who love pets through advanced administration expertise with the superpower of attention to detail! This person has a keen ability to communicate with both pet parents and veterinary staff and thrives in environments where multi-tasking is the key to success.
What will you do?...
Provide informal recommendations to the veterinary regional manager on staffing needs, advancement, re-assignments, work hours, or other status changes affecting receptionists.
Lead on-the-job training to develop employee skills, give performance feedback, discuss corrective measures, and prepare appraisals.
Recruit, hire, and onboard staff who fit the hospital's culture and needs and terminate those who don't meet guidelines or protocols. This includes managing job descriptions and helping set salaries.
Promote the hospital to potential clients and the veterinary community by attending relevant local and regional events.
Address and resolve informal employee complaints, explain hospital policies and procedures, and maintain effective communication between staff and management.
Work collaboratively with all team members, supporting the hospital, doctors, and practice philosophy.
Maintain accurate patient records, including the proper sequence of orders for tests, treatments, diet, and activities.
Understand common veterinary terminology (e.G., anatomy, physiology, diseases, tests) to ensure accurate record-keeping.
Communicate with pet owners, addressing and resolving complaints promptly.
Exhibit strong leadership and client service skills, including creating work schedules, managing office staff, and demonstrating the ability to guide and motivate a team.
Establish and maintain an inventory control system to ensure adequate supplies, monitoring product quantities, quality, and price points. Handle controlled drugs and manage equipment returns as needed.
Answer phone calls politely and professionally and ensure unbiased judgment in handling personnel issues and disciplinary actions.