Tru Supervisor

Job Description
The Encore Boston Harbor Ticket Redemption Unit (TRU) Supervisor is responsible for executing slot machine ticket redemption transactions and other currency and check transactions within the casino cashiers cage. This position will balance various bank drawers within the Cage/Credit area of the Finance Department, maintaining accuracy throughout all phases of the balancing process.
JOB RESPONSIBILITIES:

Ensures all Encore Boston Harbor core values and property and department standards are implemented and applied.
Manage the execution of short-and long-term departmental goals, objectives, policies, and operating procedures;
monitors and evaluates operational effectiveness;
effects changes required for improvement. Identifies key drivers of success.
Manages the departmental performance, and the accuracy, confidentiality, and thoroughness of departmental policies and procedures;
records and reports.
Manages the performance of team members under his/her area of responsibility.
Monitors all activities of the department to ensure that all applicable internal policies, federal and state laws, rules, regulations and controls property wide are enforced.
Ensures department delivers and maintains a maximum level of property-wide service and satisfaction.
Facilitates communication throughout the property by organizing and presiding over regularly scheduled meetings with all team members within the department and with other departments as appropriate to ensure property wide communication.
Responsible for hiring, performance management, and employee engagement within the department. Provides training opportunities, constructive and positive feedback at all levels. Creates a motivating environment.
Keeps informed of all new developments within the department and makes recommendations designed to maximize department and company success.
Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
Redeem slot machine payout tickets, TITO, vouchers for cash, or cash equivalent.
Balances assigned bank accurately.
Cashes chips and gaming tokens into money for guests, in a courteous, timely manner.
Cashes personal checks and travelers checks for currency.
Redeems foreign currency, computing accurate exchange rates for the various currency received.
Processes marker buy-back transactions, providing quality service to each guest.
Follows proper procedures pertaining to sale and payout of tickets.
Assists other cashiers as needed.
Performs Front Window, Rolling Cage, VIP Cage, Team Member Bank, Chip Bank andor Main Bank functions and duties.
Performs patron account transactions (i.E., safe keeping, front money deposits, and withdrawals).
Chequecashing,Cheque/ marker issuance / redemptions and consolidations.
Performs credit card, EFTPOS cash advances and rolling chip exchanges.
Balances float and brings it back to the impress amount at completion of the shift.
Handles chip transfers between front windows, chip banks and Main Bank.
Maintains accurate and legible balance sheets.
Works with safety as a priority, and follows department and company safety standards.
Maintains relevant knowledge of industry through continuing education and training.
Performs any other job-related duties as assigned.