Transit Services Operations Manager, Transit Division - Sf Municipal Transportation Agency

Job Description
Position Description:
Under direction of the Senior Operations Manager of Transit Services, the Transit Services Operations Manager is responsible for planning, monitoring, and supervising the day-to-day management of service through direct oversight of Street Operations. The Transit Services Operations Manager will develop, implement, and maintain policies, Standard Operating Procedures (SOP). They will administratively monitor, practice, and control, in order to obtain smooth and effective operation of Street Operations and will coordinate the work activities of the Street Operations staff and training staff between shift changes to prevent delays in required actions and/or to improve programs or services.
Additional responsibilities include receiving and analyzing division and Agency reports;
managing Street Operations overtime, preparing monthly and annual report;
directing the gatheringand analysis of information necessary to document and evaluate processes;
identifying, recommending, and implementing alternative approaches, improvements, or changes;
negotiating and resolving difficult and complex issues and problems within Transit Operations;
leading the implementation of division and Agency goals, objectives, policies, and priorities at Street Operations;
and serving as Street Operations liaison for both internal and external stakeholders.
Examples of Important and Essential Duties:
Provides oversight of the overall transit operations at Transit Services in accordance with established policies and directives when the Senior Operations Manager is not on duty.
Provides direction and supervision of the transportation operations within Street Operations.
Monitors and evaluates the effectiveness and efficiency of the service delivery system and recommends areas of improvement.
Manages Street Operations Supervisors and works with them on leadership skills and accountability.
Develops, implements, and maintains policies, Standard Operating Procedures, administrative procedures, monitoring practices and controls.
Prepares monthly and annual reports on data collected at Street Operations.
Coordinatesbetween Transit Division and all other SFMTA work units to support effective customer service by way of SFMTA's multi-modal transportation.
Represents the Senior Operations Manager at meetings when necessary.
Performs other duties as assigned.