Traffic Monitoring Operator Supervisor

Job Description
AECOM is actively seeking an experienced Traffic Monitoring Operator Supervisor.
Transportation Management Center (TMC) and CHAMP Supervisors provide support and back-up to CHAMP Dispatchers and TMC Operators to supplement the necessary functions, to address short-term needs, and to achieve optimal performance. CHAMP Dispatch Supervisors are responsible for ensuring that business functions are met;
ensuring appropriate staffing levels are being met for each shift;
conducting staff performance reviews;
coaching and mentoring individual staff;
and communicating, coordinating, and collaborating with other CHAMP Operations staff, TMC staff, Department personnel, and partner agencies.
The routine responsibilities of this position include, but are not limited to:
Directly oversee the operations of CHAMP Dispatch to ensure staffing levels are appropriate for their shifts to handle traffic conditions, performance is optimal, and the quality is assured.
Ensure that the Incident Management, Traffic Management dissemination of real-time traffic information, and customer service functions are met.
Monthly visits to district locations for staff visits, meetings, and training
Perform monthly audits on Operator incidents.
Monitor performance metrics to ensure that calls are handled accordingly, accurate information is entered in the log, the Navigator system, and RAVE
Ensure employee timekeeping is accurate.
Perform quarterly staff performance reviews. Conduct employee quality audits. Coach and mentor individual staff to achieve optimal performance
Assist with special organized task assignments.
Serve as CHAMP Liaison with Department staff as it relates to traffic management of high-level emergency incidents, providing guidance in the execution of traffic management plans.
Adhere to and uphold CHAMP and TMC Operations SOPs, SOGs, and Manuals.
Responsible for ensuring that the work atmosphere promotes positive morale in the dispatch center.
Interact with trainers to identify and improve operations performance measures.
Capable of performing all CHAMP Dispatch duties.
Collaborate with Emergency Operations Center (EOC) personnel, when EOC is active, to ensure CHAMP Dispatch operations’ personnel are meeting the needs and the requirements of the emergency.
Undertake periodic re-training and performance evaluation testing.
Support emergency operations in the event of severe weather conditions.
Support special events that generate high concentrated traffic such as, but not limited to, mobile operations at sporting events, political rallies, religious gatherings, etc.
Create and oversee shift schedule, ensure that staff schedules are coordinated so that optimum staffing levels are maintained on a continuous basis.
Oversee training for staff on CHAMP/TMC Operations, SOPs, SOGs, and Manuals;
and ATMS software and hardware.
Review updates to CHAMP/TMC Operations, SOPs, SOGs, and Manuals, and provide constructive review comments.
Be Responsible for transfer/transition of personnel between shifts and ensure ALL Dispatchers participate in a formal virtual weekly staff briefing.
Other ad-hoc initiatives as assigned by the Project Management Team.