Tissue Procurement Specialist (Remote)

Job Description
We are looking for a full-time Tissue Procurement Specialist for who will be a key member of the fast-paced Client Services organization. This role is responsible for procuring tissue samples in their territory, work collaboratively with other Client Services Team members to achieve department goals and work cross-functionally with commercial and lab operations partners to identify scalable solutions for Guardant Health.
Essential Duties and Responsibilities:
Tissue Procurement Specialist is responsible for communicating via phone, email with various members of partner labs to manage sample and document requests, triage order issues, and coordinate shipping and receiving
Contribute to Tissue Retrieval for accounts in the assigned territory by resolving cases quickly with a sense of urgency
Build and maintain effective relationships which create a high level of trust with laboratory employees, sales representatives, and internal stakeholders
Work in a team environment and contribute to the department and company goals
Keep precise and clear documentation of all email, fax, phone communications and follow up activities
Adhere to Standard Operating Procedures (SOP’s) related to Tissue Procurement
Enter information and upload documentation into (url removed) and LIMS
Communicate professionally and effectively with all individuals, including external customers and internal Guardant Health team members
Assist with other administrative duties as assigned based on Company needs
Communicate to clients, patients and sales team using Salesforce (CRM) and other integrated software platforms
Achieve team and individual goals and monitor personal metrics related to case closure and turnaround times
Use problem solving skills to resolve customer complaints and escalated situations
Demonstrate flexibility and adaptability in a fast-paced dynamic environment
Hours and days may vary depending on operational needs, and some lifting (up to 25 pounds) may be necessary.