Ticket Services Associate (Seasonal, Part Time)

Ticket Services Associate:
Join the San Diego Symphony and work with the public to facilitate ticket sales for concerts and events. Provide exceptional customer service by answering telephone, window and email inquiries from the public regarding ticketing and general information. Serve as the first point of contact for patrons needing assistance with seating options, pricing, subscriptions and more.
Principal Duties and Responsibilities:
Serve as primary contact for patrons and clients of the San Diego Symphony
Provide excellent service for all phone, email and in-person interactions regarding San Diego Symphony information assistance and ticket sales
Take calls from patrons looking for assistance with single ticket purchases, subscription purchases, ticket exchanges, ticket donations and general questions
Ensure seamless communication between Box Office and the Advancement (development) department
Work with Advancement department to prioritize VIP clients and major donors during the subscription seating process and single ticket sales;
monitor which donor is seated where and approve final selection of seat subscription locations for major donors
Coordinate ticketing needs for special events
Other duties as assigned
This position requires a work schedule heavy in evening and weekend shifts. All candidates must be available during these times on a consistent basis.
Requirements
This position works onsite at the Box Office location at/near Jacobs Music Center as well as Jacobs Park. This position often functions within a call center type of environment and prolonged use of a telephone in order to provide in-depth service to clients is required.
Education and experience:
High School Diploma or GED (required)
Minimum one year of experience in a customer service role (preferred)
Knowledge, skills, and abilities:
Strong customer service and professional communication skills
Basic knowledge of accounting nomenclature and principles
Able to quickly learn new software programs
Able to successfully multi-task
Able to work as a team player
Able to sit for long periods of time
Tessitura and/or Formstack experience preferred
Benefits
This is a part time, seasonal position. Starting pay rate is $18.50/hour.
The San Diego Symphony is committed to a workplace in which every employee has equitable opportunities and support, and experiences a sense of belonging. Individuals with diverse backgrounds, identities, and experiences are encouraged to apply.