Telecommunications Specialist - Police Dispatcher

Job Description
Responsible for the operation of communication equipment;
receiving and handling incoming calls for complaints, police emergency, and administrative requests;
and dispatching law enforcement units. Records all on-duty officers’ activities and monitors activity of units;
operates teletype and computer terminal to obtain and transmit information. Monitors surveillance cameras in Central Command Monitoring Center. Relays all information to supervisors in emergency cases;
maintains records on S.C. Uniform Traffic Citations, SCPA Parking Tickets, and Decals;
acts as a receptionist for the police department.
Essential Job Responsibilities
- Monitors Ocularis Video Surveillance System and Access Control Systems and responds to alarms and logs activities.
- Uses computer-aided dispatch systems to update and retrieve information. Determines the nature and location of emergencies and forwards fire, ambulance, or other emergency vehicles.
- Receives and processes emergency calls, and keeps contact with units on assignment.
- Receives requests for information regarding vehicle registration, and driving records.
- Dispatches SCPA Police to investigate complaints, and records and maintains all call records regarding incidents, accidents, complaints, and officer activity.
- Tests equipment daily to ensure it is operating properly;
ensure repairs are initiated immediately for discrepancies.
- Enters data and queries the National Crime Information Center as needed for screening teams and for decal applicants and temporary vehicle passes.
- Assists with decal applications and temporary vehicle passes including administering MTSA training and ensuring applications are completed properly. In accordance with 33 CFR, has knowledge through training and shows proficiency with security measures outlined in 105.210.
- Maintains database on parking citations, state-issued citations, and incident reports.
- Coordinates with the Gate Officers, FSOs, Tenants, and Users on access control measures, expected deliveries and visitors to ensure that unauthorized persons do not gain access to facilities.
- Enforces Transportation Worker Identification Credential (TWIC) standards.
- Conduct TWIC enrollments for internal and external customers accessing the facilities.
- Assists with maintaining up-to-date work schedules and payroll data entry.
Additional Job Responsibilities
Other duties as assigned- This job description in no way states or implies that these are the only duties to be performed by this employee. He or she will be required to follow any other instructions and perform any other duties requested by his or her supervisor.
Supervisory Responsibilities
None