Technical Systems Manager

About ICE Consulting:
We are a privately owned leading Managed IT Services company (Managed Service Provider). Since 1997 we have specialized in providing managed IT services and managed security services for our clients. which are made up of small to medium-sized enterprises. We are looking for highly passionate individuals to join our team to help and drive the growth and success of our company.
What we are looking for:
The ideal candidate for the Systems Technical Team Manager position is seasoned professional with a strong proven technical background, extensive experience managing and leading a team, and experience working for a professional services organization that provides managed services to a diverse group of clients within varying technical environments. Experience heading a division within an organization that is made up of Systems Engineers and Administrators as well as other technical support staff is strongly preferred.
About this position:
This position will be based out of our corporate headquarters in Milpitas, CA, and its primary responsibilities fall into three categories:
Systems Team Management
Administrative Compliance
Hands-on Technical Responsibilities
You will work directly with members of ICE Consulting’s leadership team, other management and supervisory team members, our clients to determine each client’s needs, establish deliverables and timelines for your team, and ensure your timely and accurate completion of such deliverables.
You should have a level of technical knowledge and experience that enables you to oversee our company’s hardware, software, and computer networks while also monitoring network infrastructure and resolving system issues as they arise.
Major keys to success in this position will be leadership ability, technical knowledge, time management skills, organization, and the ability to work on multiple projects at once.
Additional responsibilities:
Major technical knowledge fields:
System Infrastructure Architecture
AWS Infrastructure
Systems security
Virtualization
Windows servers &
services
Linux servers &
services
Active Directory
Email systems
Identity Management Systems
Okta SSO &
MFA
Storage
Backups
Disaster Recovery
Mobile Device Management (MDM)
Major management responsibilities:
Performance Assessment
Compliance Audits
Employee Relations
Training/Coaching
Responsible for providing services to clients within SLA
Tracking of Billable Hours
Managing systems team in USA and Asia office
Maintain and optimize local company networks and servers.
Oversee data backup and system security operations (e.G. – user authorization, firewalls, etc.)
Manage installations, upgrades, and configurations of hardware and software
Manage and assign team schedule
Assess system performance and recommend improvements
Resolve issues escalated by your technical team members
Ensure data is handled, transferred, and/or processed according to legal and company guidelines
Provide support and guidance to stakeholders via help desk
Control costs and budgets related to IT systems
Manage contracts with vendors (e.G. – development platforms, telecommunication companies, password managers, etc.) and software licenses
Manage information technology and computer systems
Plan, organize, control, and evaluate IT and electronic data operations
Manage IT staff by recruiting, training, and coaching employees, communicating job expectations, and appraising their performance
Design, develop, implement, and coordinate systems, policies, and procedures
Ensure security of data, network access, and backup systems
Identify problematic areas and implement strategic solutions in a timely manner
Conduct regular audits of Systems Team practices to ensure efficiency
Requirements
Minimum of three years managing a team
Experience with systems design, installation, configuration, and analysis
Thorough knowledge of networks and cloud computing
Extensive experience and knowledge of Active Directory, DHCP, DNS services
Extensive experience and knowledge of installing, configuring, and maintaining VMWare infrastructure
Extensive experience and knowledge of configuration and maintenance of enterprise storage such as NetApp or alike
Extensive experience and knowledge of installing, configuring, and maintaining Veeam backup software
In-depth knowledge and experience of installing and managing Linux systems and network.
A full understanding of Microsoft 365 and G Suite administration and experience supporting complex environments.
In-depth knowledge related to the Office 365 applications and features including Azure Directory
Experience with SSO/MFA integration between Office 365, G Suite, Box, and other major cloud service providers
Experience with MDM solution such as Workspace One is a plus
Windows Power-shell experience related to Microsoft Azure, Office 365, and Exchange Server
Experience implementing and supporting Office 365 in medium-sized environments
Strong knowledge related to email security and security practices in general
Experience of supporting systems on AWS and AWS backup
Outstanding communication skills
Problem-solving aptitude
Strong attention to detail
BS/BA in Computer Science, IT, or relevant field
Expertise in data center management and data governance
Hands-on experience with computer networks, network administration, and network installation
Excellent knowledge of technical management, information analysis, and computer hardware/software systems
Benefits
401(k) with company match
Paid holidays
Health Care Plan (Medical, Dental, &
Vision)
Retirement Plan (401k, IRA)
Paid Vacation Time
Training &
Development
Work-From-Home Option
Wellness Resources