Technical Support Specialist Iii

Job Description
TSS III (Technology Support Specialist Level 3)
Hours:
8 hours/day;
5 days/week;
all year round General Purpose of Job:
To inspire and prepare each and every student with the confidence, courage, and competence to achieve their dreams;
contribute to community;
and engage in a lifetime of learning through level three technical services that support accessible, equitable and user-friendly systems with training that supports all users to effectively and efficiently achieve the district mission.
Description:
This position provides level III support of districtwide software and hardware tools that enable the department to provide a high level of satisfaction to customers using District technology. This position will also provide oversight of district wide technology standards and processes related to help desk services and asset management.

Essential Duties &
Responsibilities:
Design and implement new and current systems to maximize the benefits to the district.
Establish procedures for most effective use of these tools.
Achieve, maintain, and provide “expert-level” technical support for an application(s) or software/hardware solution(s).
Provide work direction, training, instruction, and support to tech support staff.
Discover, analyze and resolve district-wide technology problems and prevent future recurrence.
Collaborate with vendors to analyze options and provide the best possible solution or upgrade of system software or hardware, and manage the deployment project for these solutions.
Ensure that maximum benefits are being provided by technology solutions.
Assist supervisor with managing large projects.
Provide information and tools to enable appropriate personnel to manage the hardware inventory.
Collaborate with Technology Integration in assessing needs;
coordinating and providing training on District hardware and software.
Perform other tasks assigned by the Technology Coordinator of Districtwide Systems

Required Qualifications:
Minimum of Associate’s Degree or a two-year college or technical school certification or degree;
OR five years of experience in technical support of software and hardware.
Minimum of five years of experience as a technical support person in a computer environment, including hands-on hardware and software troubleshooting

Preferred Qualifications:
Post-secondary degree in computer-related field. A+ certification. Microsoft certification. Apple certification.
Experience with help desk software
Experience with asset management
Experience with K-12 technology
Proficiency in a language other than English (Spanish, Somali, Hmong, Vietnamese)
Skills, Knowledge, Abilities:
Strong customer service orientation - dedication to customer needs;
understanding the customer's sense of urgency.
High level of comfort and skill in the use of a variety of software packages as well as the hardware on which they operate.
Demonstrate initiative and ability to work with minimal supervision.
Ability to communicate effectively in both oral and written form.
Excellent organizational skills in prioritizing and documenting needs.
Ability to work under pressure.
Flexibility, resilience, and tolerance for ambiguity.
Ability to collaborate effectively
Job Type:
Full-Time, year round
Bargaining Unit:
HourlyTechnical(url removed)
Salary Range:
Per Contract, Classification V
Osseo Area Schools offers:
Meaningful and impactful work
Opportunities to grow professionally
A variety of benefits
Mentorship programs for teachers and educational support professionals
Summer opportunities
and more
Equal Employment Opportunity Statement:
Osseo Area School District ISD 279 is an Equal Opportunity, and veteran-friendly employer.
Osseo Area School District ISD 279 ensures equal employment opportunities regardless of race, creed, gender, color, national origin, religion, age, sexual orientation or disability. Osseo Area School District is committed to a workforce that reflects the diversity of the district and strongly encourages persons to apply who can strengthen our diversity. For more information, view the District’s Equal Opportunity and Prohibition Against Discrimination, Harassment and Violence Policy.
Veteran’s Preference:
If you are an eligible veteran, please submit a legible copy of your DD214 with your application.
Accommodation:
If you have a disability that requires an accommodation during the selection process, please email Human Resources at (url removed) or call (phone number removed).
Background Check Upon Conditional Offer:
Background checks are conducted upon receiving a conditional offer. Employees must complete a background check and are responsible for the background fee. A passing background is required. Criminal convictions are reviewed on a case-by-case basis.