Technical Support Representative

Job Description
Position Type :

Full time Type Of Hire :

Experienced (relevant combo of work and education) Education Desired :

Bachelor's Degree Travel Percentage :

0%
Job Description
As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you:
Are you FIS?
About the role:
As a Technical Support Representative, you’ll provide you’ll provide technical support to clients, Infrastructure and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex software.
What you will be doing?
Communicate and validate business/user/client requirements for processes, policies and information systems/software. Translate and support business needs/end-user requirements into functional specifications that describe what the system, process or product/service must do to fulfill the end-user/business requirements.
Work with clients (both internal and external) and operations teams to elicit high-level requirements and support of the product.
Clearly articulate and document business requirements and translate it into client facing specifications.
Work with Project Managers, Infrastructure, Product and Developers and other team members to diagnose issues.
Assesses risks of various solutions and prioritize competing business demands.
Participates in Functionality Testing, Integration Testing and User Acceptance Testing;
document as required.
What you will need:
A subject matter expertise to support software issues, required changes and data required to support further development.
Ability to provide analytic support by coordinating data extraction from various databases and data interpretation.
Ability to follow change with management process regarding change deployment.
How to understand and write SQL queries.
Java experience / basics in reading Java code.
Understanding of finding/reading server logs.
2-3 years of previous technical experience.
Experience with SAML SSO, SOAP Web Service and XML a plus but not necessary.
What we offer you:
At FIS, you can learn, grow and make an impact in your career. Our benefits include:
Flexible and creative work environment
Diverse and collaborative atmosphere
Professional and personal development resources
Opportunities to volunteer and support charities
Competitive salary and benefits
FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $73,250.00 - $(phone number removed) and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer:
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model;
a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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