Technical Support / Product Testing Specialist

Can people always hear the smile in your voice? Does a happy user give you a good feeling?
We are looking for a full-time Technical Support / Product Testing Specialist to provide technical support to our growing customer base along with hardware and software product testing. The three prime requirements are technical expertise with Microsoft operating systems, hands-on experience with testing hardware/software, *and* interpersonal competence to make customers feel comforted and valued. You should be smart, nice, and dedicated to perfect implementation.
XDR Radiology is a leading provider of digital radiography software and hardware for dental professionals nationwide, focusing on delivering easy to understand solutions. Our customers love us thanks to hard work, dedication to scientific smarts, and most importantly, our respectful approach. We treat each other like human beings because we know that working with great people is as important as working with a great product.
* Please note that this is a desk job, not a field position. *
Here are the DUTIES, in decreasing order of importance:
Customer handholding
Software installation
Troubleshooting
Usage help
Workstation re-installation
Software upgrades
Sensor quality control
Software quality control
Documentation of testing outcomes
License activation
Support recordkeeping
Requirements
Requirements
Availability Monday-Friday day-shift
Strong knowledge of Microsoft operating systems and local area networking
Minimum two years experience with phone-based technical support and CRM ticketing
Minimum one year of experience with software or hardware testing
Customer service attitude and approach
Excellent communication skills – oral and written
Analytic skills, especially with insufficient information
Ability to quickly learn new technologies and processes
Ability to document observations and verify products for compliance
Preferred Attributes
Demonstrated history of job stability
Technical support experience for a dental practice
Local candidates preferred (Los Angeles, CA)
Benefits
Benefits
Compensation is $24-30/hr, depending on experience
Flexible work arrangements possible - remote, hybrid, on-site
Medical insurance with tax-advantaged employer contributions
PTO
401(k) with profit sharing contributions
Subsidized pay day lunches
---------------------
If you respond to this posting, please include a cover letter, a resume, salary expectations, and a short paragraph describing the trickiest technical support issue you’ve handled and how you went about resolving it. If you’d like, you can incorporate your answer into your cover letter.
---------------------
XDR Radiology is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.
---------------------
XDR Radiology will consider for employment all qualified applicants in a manner consistent with the requirements of the Fair Chance Initiative for Hiring Ordinance.