Technical Support Engineer

Futurex is seeking talented individuals with a passion for technology and an interest in business to join our team as a Technical Support Engineer. This position is on-site at Futurex’s Engineering Campus in Bulverde, 15 miles north of San Antonio, Texas.
This position involves individuals in both the business development and IT support for Futurex’s advanced line of cryptographic security solutions. Initially, individuals in this position work to develop a deep knowledge of Futurex technology and industry standards by participating in our software quality assurance process. This progresses into customer support and sales with Tier-1 organizations worldwide.
RESPONSIBILITIES INCLUDE:
Provide ongoing technical support and guidance to Futurex’s global customer base
Test and troubleshoot new and existing hardware, software, and firmware developed for the data security and encryption industry
Apply business knowledge and technical ability to create state-of-the-art solutions to help enterprises secure their sensitive data
Train customers on the Futurex product line and data security best practices
Help develop customer IT environments and provide project management services for custom initiatives
Write and maintain technical documentation released to the public
Understand industry-specific APIs and protocols used when interfacing with external systems
Requirements
REQUIREMENTS
3-5 years experience in a related IT field
Bachelor’s degree in cybersecurity, or a technical and/or business related major
Broad information technology background
Strong communication skills
Strong problem-solving skills
Flexibility to assist in several different departments of the company
STRONGLY PREFERRED
Familiarity with enterprise data encryption technology, including hardware security modules (HSM);
enterprise key, certificate, and PKI management solutions;
and/or tokenization forPCI DSS compliance
Experience with TCP/IP networking
Experience with multiple architectures and platforms
Experience with OpenSSL, Linux, scripting (Python, Perl, Bash)
Experience with technical support, sales, or quality assurance
Benefits
Competitive compensation and opportunities for advancement
Opportunity to travel to worldwide destinations
Health, dental, vision, life, and short/long-term disability insurance
Paid vacation, holidays, and sick leave
Complimentary gym membership on Bulverde campus
Retirement plan with employer contribution match
Scenic corporate campus with amenities including a tennis court, jogging trail, and putting green
Welcoming, family-style corporate culture uniquely suited to fast-paced, entrepreneurial, and motivated individuals