Technical Support Engineer I

Job Description
Position Type :

Full time Type Of Hire :

Experienced (relevant combo of work and education) Education Desired :

Associate's Degree Travel Percentage :

0%
Job Description
Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.
Please Note:
This role requires the candidate to work in PST time zone hours.
About the Role:
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs.
About the Team:
We are Payrix – a modern platform that provides Payments Facilitation (PayFac) as a service with a full suite of payments and risk management services built for vertical Saas companies. With Payrix, Saas providers can embed payments and financial services in their native experience and add a new revenue stream in a few weeks. We have a strong product-market fit and a clear moat that has resulted in an exponential growth of 100% year over year, and we expect the trend to continue.
We are a part of Worldpay, who invented payment facilitation enabling technology companies to provide integrated payment solutions, significantly expanding access to modern payment methods to SMBs and rejuvenating the end-user experience.
This specific team within Payrix:
Supports software companies (partners) with their payments offering. The Partner Support team serves as tier 2 and tier 3 level support for software company merchants (the software company supports first level).
Supports internal teams with regard to partner needs in way of transaction research, reports and product use.
Our team interacts with commercial professionals and implementation teams across the organization, with a focus on partnerships with software platforms needing Payfac® as a Service or Payfac® offerings.
The team holds a high degree of internal and external relationships specific to the payments industry and across our vast product estate. The team is a dynamic and motivated group driving business in a high-growth market segment.
What you will be doing?
This is a career level professional individual contributor role.
Works independently on problems of diverse scope.
Provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems.
Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software.
Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
May be involved in customer installation and training.
Provides support to customer/users where the product is highly technical or sophisticated in nature.
What you will need:
Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role
Good understanding of computer systems, mobile devices, and other tech products
Ability to diagnose and troubleshoot basic technical issues.
Familiarity with remote desktop applications and help desk software (eg. Zendesk)
Excellent problem-solving and communication skills
Ability to provide step-by-step technical help, both written and verbal
Experience with Postman
Experience with Scripting (Shell, Python)
Experience with Databases (SQL, Oracle, etc.).
Hands on worker
Added bonus if you have:
Recent work experience in Incident Management
BS degree in Information Technology, Computer Science or relevant field
What we offer you:
A career at Worldpay is more than just a job. It’s the change to shape the future of fintech. At Worldpay, we offer you:
A voice in the future of fintech
Always-on learning and development
Collaborative work environment
Opportunities to give back
Competitive salary and benefits
FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $62,170.00 - $(phone number removed) and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.Privacy Statement
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
EEOC Statement
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer:
In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at FIS works primarily on a direct sourcing model;
a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
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