Technical Services Project Analyst

Job # PR24006
Job Title Technical Services Project Analyst
Office Location Roanoke, VA
Business Function/Department Energy &
Infrastructure Solutions/ Business Process and Analysis
Sales Territory, if applicable N/A
General Role Description
Provide analytical and administrative services for warranty and technical services project management
Role Accountabilities
- Originate projects in ERP, including client entry, project funding, budget creation and maintenance, invoice schedule generation, and integration tasks
- Verify Terms &
Conditions (T’s &
C’s) on purchase orders, identify risks, resolve issues or escalate per guidelines prior to order entry
- Identify required delivery dates for each project task, confirm with Sourcing that purchase orders are issued in a timely manner based on required delivery, reporting exceptions to management as appropriate
- Issue invoices in timely manner when contractual billing requirements are met
- Contact finance department for tax certificates if required and expedite if necessary
- Generate requisitions, using ERP, by building item masters when necessary, confirming Harmonized Tariff System (HTS) Codes, identifying required delivery dates and cost targets;
and retain supporting documentation
- Generate, review, and distribute warranty, cost of quality, and vendor rework reports, as requested
- Prepare commercial proposals of service work outside the scope of the original contract to meet internal and external clients’ Request for Quote (RFQ) requirements and effectively communicate to the client
- Review client PO and communicate with client to reconcile any discrepancies with proposal
- Negotiate service invoice variations with clients to obtain a purchase order increase as needed
- Recommend MIN/MAX stock levels of warranty parts to immediate manager based on sales forecasts and past failure rates to ensure inventory levels will meet demands of future
- Monitor and report status of progress of all major proposals to immediate manager
- Analyze and summarize historical project data to be used for preparation of business mid-range plan (MRP)
- Expedite equipment deliveries through Sourcing as required
- Coordinate efforts of a cross-functional team of client, supplier, packer, freight forwarder, carrier, and customs broker, to ensure timely delivery of product
- Obtain and schedule necessary resources, such as parts and client and field engineering availability, for field change implementation
- Track monthly warranty costs for the Technical Services group and report to immediate manager
- Create site memos for each service project, per company policy
- Enter new tasks into cost of quality project
- Review and approve transferred timesheets and expense reports for assigned projects per applicable company policies, escalating to management as appropriate
General Employee Accountabilities
- Bring full effort to bear on tasks assigned by manager
- Give manager best advice
- Give earliest notice when work cannot be delivered as specified
- Cooperate and collaborate with peers and interact cross-organizationally as specified by manager
- Exemplify Company Core Values:
Integrity, Client Focus, Team Orientation, and Personal Commitment
- Comply with all Company policies, practices, and procedures and all regulations and laws
- Recommend viable improvements proactively
- Ensure effective utilization of business tools and processes
Minimum Qualifications
- Bachelor’s degree in related field or equivalent via education and/or work experience.
- 3 years’ related work experience
Demonstrated skills for preparing service proposals
- Demonstrated knowledge of commercial contract terminology
- Demonstrated negotiation skills
- Demonstrated continuous improvement in areas of responsibility
- Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
- Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
- Proficiency in an ERP, MS Word, Excel, Outlook, and PowerPoint
- Availability to travel domestically, less than 5%, sometimes with limited notice
Preferred Qualifications
- Demonstrated knowledge of scientific terminology and engineering processes
- Demonstrated experience requiring application of international trade policies
- Proficiency in Oracle ERP, MS Project, Access, Adobe Acrobat, Visio, AutoCAD, CRM tools, HTML
- Advanced Excel skills
Link to TMEIC Corporation Americas website:
. To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.
EEO/AA/M/F/Vet/Disability Employer