Technical Service Field Engineer

Job Description
Basic Function
Provide technical assistance to customers, sales representatives, and application engineers both in the factory and at field locations. Assist the failure analysis and service groups on customer returns. Perform calibration, training and troubleshooting on Brooks Mass Flow controllers and other Brooks products in the field.
Successful candidates must have a minimum of 2-year degree in engineering technology or an equivalent with 5+ years of experience servicing highly technical or related equipment, excellent customer service skills, strong mechanical aptitude, willingness to travel (up to 40%) and great communication and follow through skills.
Essential Duties and Responsibilities
Perform calibration, troubleshooting, or installation assistance on Brooks MFCs and products in the field and in-house. Work could be billable or under warranty.
Provide training on Brooks Products including software applications, general operational theory and basic maintenance.
Provide after sales technical assistance for Brooks products via phone, email, or at the customer site. Assistance could be provided to customers, global sales representatives, and global service centers.
Assist in completing product technical manuals.
Provide service equipment support to global service centers.
Support the development of software service tools used on Brooks’ products.
Maintain technical product knowledge for state of the art electronic products offered by Brook’s Instrument.
Maintain technical training material and aids for customers and sales representatives training programs.
Support Brooks’ training programs.
Perform tasks related to root cause failure analysis and testing of electronic, mechanical, and\ Or electro-mechanical devices, using judgment in making adaptations or modifications.
Regular attendance and the ability to get along with others in a team environment.
The ability to follow all safety policies and procedures.
Support company continuous improvement initiatives.
Other duties as assigned.