Technical Product Manager, Restaurant Hardware Solutions

Job Description
This opportunity is part of the Global Technology Infrastructure &
Operations team (GTIO),where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide best-in-class foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.
The Technical Product Manager, Restaurant Hardware Solutions, is part of the Restaurant Infrastructure &
Operations team within Global Technology. This role reports to the Senior Technical Product Manager and is responsible for leading a portfolio of restaurant hardware solutions.The restaurant environment is complex, made up of many different technology hardware solutions. With constantly evolving needs of restaurant crew and customers, this team plays an important role in understanding those needs and evolving our hardware solutions to keep pace. Being a new team, the Technical Product Manager will play a key role in defining the scope of the Hardware Solutions team portfolio and associated hardware lifecycle processes – including evolution of Infrastructure as a Service capabilities related to restaurant hardware.
This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.
Responsibilities &
Accountabilities:
Support the Senior Manager, Restaurant Hardware solutions, by executing short-term strategy for a portfolio of hardware solutions (e.G., digital menu boards)
Understand restaurant needs (crew, customer, manager) and translate those functional and technical needs into product requirements to be used in designing and/or selecting a hardware product, as well as continuous enhancement of the product
Partner with market and cross-functional teams to define standards / technical specifications, select and approve global solutions, and certify new hardware solutions
With a shift to expanded global standards and hardware as a service, the Technical Product Manager will contribute to defining market-level installation and ongoing technical support for products within their domain.
Contribute to the performance of the team by overseeing work of suppliers and related teams
Solve defined problems;
identify ways to modifyprocesses to meet end customer needs (e.G. operator or customer challenges with a particular hardware solution)
Define and enforce hardware solution quality standards
Design and execute tests to guarantee up-time of hardware solutions in the markets;
oversee third party hardware certification testing where appropriate
Provide input on deployment plan for hardware solutions to market teams
Facilitate processes to maintain and support hardware in the markets
Manage stakeholder relationships, including product teams as customers of hardware solutions, and ensure stakeholders are aligned with hardware roadmaps.