Technical Product Manager - Business Office

Job Description
This opportunity is part of the Global Technology Infrastructure &
Operations team (GTIO),where our mission is to deliver modern and relevant technology that supports the way McDonald’s works. We provide outstanding foundational technology products and services including Global Networking, Cloud, End User Computing, and IT Service Management. It’s our goal to always provide an engaging, relevant, and simple experience for our customers.
The Technical Product Manager, End User Infrastructure &
Operations, collaborates with the GTIO Senior Manager. This role will be responsible for developing relationships with our customers and partners to understand their needs, assist with end user infrastructure upgrades and adoption planning, and drive continuous evolution of the comprehensive End User Infrastructure &
Operations offerings. This individual provides internal team governance to ensure team priorities align with the overall team strategy. This role will be instrumental in implementing the team vision of locally relevant and globally consistent end-user infrastructure platforms, services, and capabilities.
This is an exciting opportunity for an expert technology leader to help craft the transformation of infrastructure and operations products and services for the entire McDonald's environment.
Responsibilities &
Accountabilities:
Create and participate in forums to ensure timely two-way communication between the End User Infrastructure &
Operations (EUIO) team and markets, business units, and other multi-functional teams. Identify and address opportunities to improve communication.
Develop deep understanding of all aspects of the EUIO platforms and capabilities offering, including global standards, prerequisites, and limitations for adoption.
Maintain EUIO standards documentation and playbooks with input from EUIO team leaders;
provide mentorship and assistance to markets as they embrace EUIO standards (services, platforms, other capabilities).
Own and improve the EUIO team’s metric collection and releasement management processes.
Own and manage the EUIO team's intake process for general EUIO inquiries and ad-hoc requests.
Understand McDonald’s current support landscape of tools, processes, standards, automation, monitoring, hardware, and more.
Continuously solicit feedback and evaluate EUIO’s operational processes to find opportunities for the EUIO team to deliver faster, better, and more efficient solutions for our collaborators.
Support the EUIO team in their Agile/Jira practices. Lead bi-weekly sprint sessions and sprint reviews.
Assist EUIO leadership with case development for new initiatives, insourcing proposals, etc.
Facilitate monthly EUIO all-hands meetings.
Decompose sophisticated problems into empathic challenges. Consistently bring strong, data-driven business, and technical judgment to decisions.