Technical Manager (Softlines)

Job Description
SUMMARY
The individual in this role functions as a Regulatory Affairs and Technical Standards Manager who has business unit level influence and is generally recognized as a subject matter expert. Delivers effective and efficient technical support to Lab Operations and Client Service teams in line with company’s financial objectives, mission and values. Responsible for effectively maintaining and providing regulatory, technical standards, and quality and safety requirements to appropriate staff and client base.
REPORTING LINE
Directly reports to the Senior Director, Technical Services &
Operations
JOB FUNCTIONS
Responsible for effectively maintaining and providing regulatory, technical standards, and quality and safety requirements to appropriate staff and client base.
Develop product safety and quality specifications to capture regulatory and industry standards requirements for various products and businesses.
Develops technical SOPs and protocols incorporating customer requirements and communicating with supporting product documentation to executing teams in operations and client service departments.
Responsible for developing and updating regional pricing for client testing programs
Conducts regular information and training sessions for all levels of staff to build and impact their technical capabilities in terms of product safety and quality testing and inspection.
Manages special projects by developing appropriate project plan and coordinate necessary activities across multiple labs for execution in order to meet customer requirements and expectations
Adheres to internal standards, policies and procedures.
Performs other duties as assigned.