Technical Lead, Software Engineering

Job Description
We are currently looking for a Technical Lead, Software Engineering to join our growing team!The position entails eliciting business requirements, devising solutions aligned with business goals, and executing them on the CRM platform in line with stakeholder expectations.You will need to collaborate with business counterparts to gather input and integrate implemented solutions that cater to the user base is integral to the role.
As a Technical Lead, Software Engineering, your duties &
responsibilities will include:
Lead the design, development, and implementation of CRM solutions using Salesforce and/or ServiceNow platforms
Collaborate with cross-functional teams to gather requirements, analyze business processes, and translate them into technical solutions
Customize and configure CRM applications to meet the unique needs of our organization, ensuring scalability, reliability, and performance
Develop integrations between CRM systems and other enterprise applications, leveraging APIs and middleware technologies
The individual will be expected to coordinate with the QA team to resolve defects identified during system test, user acceptance testing phase
Develop and document problem-solving approachesto address complex technical challenges
Ensure code qualityby establishing and maintaining coding standards and guidelines
Provide ongoing support for day-to-day business operations
Collaborate with business partners and peersto identify and implement user experience improvements
Provide production support to resolve issues impacting live systems in a quick and efficient manner
Provide technical guidance and mentorship to junior engineers, fostering a culture of innovation, collaboration, and continuous improvement
Work with a global workforce across multiple countries and time zones
Stay updated on the latest industry trends, best practices, and emerging technologies in CRM, telecom, and related fields
Proactively identify opportunities for process improvement and optimization, driving efficiency and effectiveness across the organization
Ensure code qualityby establishing and maintaining coding standards and guidelines
Provide ongoing support for day-to-day business operations
Collaborate with business partners and peersto identify and implement user experience improvements
Conduct regular project reviewsto assess progress,identify risks,and address issues with executives
In this lead role, the candidate will be required to perform other duties which are aligned with organization goals, as assigned