Technical Customer Support (Project Leader/Manager)

Job Description
Job Summary
Provide project leadership and technical design guidance on assigned projects to Aftermarket customers. Prepare financial quotes for customers on Aftermarket projects. Oversee and manage the project from beginning through final delivery and installation startup at the customer.
Key Responsibilities
Work with customers, Center of Competence (CoC), 3rd party vendors, and Aftermarket Sales Managers on quotation process and project status.
Plan, organize, and lead individual customer machine projects. Includes developing and maintaining work schedules, hours, and costs for each project.
Maintain on-time and on-budget objectives throughout project development to installation. Coordinate staffing needs and deliverables with appropriate CoC, 3rd party vendors, and field service department.
Quote and manage machine modifications as needed by working with the CoC.
Work closely with customers, manufacturing, and engineering to resolve problems, address concerns, and answer questions during quote, order, design, manufacture, and inspection of a given project.
Oversee the process of determining and documenting appropriate equipment lists, spare parts, and inventory to be maintained by the customer to service and operate their machines.
Maintain working knowledge of Bosch product lines/equipment.
Travel to customer sites during large or complex installations and CoC for team building and project meetings. Will travel domestically and internationally approximately 10% of the time.
Work with Accounts Receivable on down payments, invoicing, and payment issues.
Manage warranty related activities.