Tech Support

Our Company:
Congo Brands is at the epicenter of where consumer demand meets product development. Through brand partnerships with lead influencers, we are afforded an inside look at what consumers truly desire. E-commerce becomes the laboratory for consumer feedback and serves as a data pool for future retail endeavors. Congo Brands is a health and wellness brand that sells supplements, fitness snacks, hydration drinks, energy drinks, and more through ecommerce and retail partnerships. Congo Brands houses some of the World’s most noted brands including Alani Nu, Prime Hydration, Prime Energy, and 3D Energy only to include more in the coming years. Congo Brands is on pace to become one of the World’s most noted consumer product brand companies, with revenue growth increasing exponentially year over year. Congo Brand’s goal is to be the go-to ‘Better for You Brand’ for everything from nutritional supplements, energy drinks, snacks and much more.
The Role:
Reporting to the Manager of IT and Business Services, the Technical Support Specialist is responsible for providing hands-on technical support for all computer and mobile device equipment, and related OS and business applications. As Congo Brands continues to grow, we need a highly skilled IT Support Specialist to support the use of our key business systems. The ideal candidate will have experience troubleshooting software and hardware issues across a variety of platforms, the ability to solve complex technical problems, and a passion for staying up to date on the latest technology trends.
Key Responsibilities:
Provide excellent technical support via phone, email, video conferencing, and hands-on.
Identify, researches, and resolves technical problems efficiently and effectively.
Respond to telephone calls and emails from Technical Support. Tracks and monitors the problem to insure timely resolution.
Ability to be self-motivated and directed, and effectively prioritize and execute tasks in a high-pressure environment.
Perform maintenance, installation, and troubleshooting of both hardware and software systems.
Participate in the implementation and or supports the installation, configuration, and support of laptops and related systems.
Manage user accounts and access levels, including onboarding and offboarding employees.
Provide guidance and training to staff on technology best practices and procedures.
Continuously improve and innovate technology processes and systems.
Ability to work in a team-oriented, collaborative environment with a strong customer service focus.
Participate in the process of maintain Asset Management Tracking.
Participates in new and on-going systems and network administration and or related projects as necessary.
Key Skills and Experience Preferred:
2+ years of experience in IT support or related position supporting end-users, configuring, and supporting laptops, remote users, etc.
2+ years of experience with cloud-based applications, such as Apple Business Manager
A proven track record of providing excellent technical support and troubleshooting skills
Required proficiency in Windows and MacOS operating systems and hardware.
Knowledge of network protocols and protocols such as DNS, DHCP, TCP/IP.
A+, Net+, or similar certifications strongly preferred.
Strong written and verbal communication skills.
Strong problem-solving skills and the ability to work well under pressure and in a fast-paced environment.
Benefits:
Salary (exempt employment)
Bonus - eligible based on individual and company performance
Benefits - Health, Dental, Vision (eligible first of the month after start date)
401(k) – 4% maximum match (eligible the first enrolment period after sixth months of employment)
PTO – 15 days plus paid holidays
Monthly phone allowance
Employee rewards program
#PRIME
Congo Brands, LLC. is an Equal Opportunity Employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, age, or any other classification protected by Federal, state, or local law.