Team Lead, Credit

Job Description
Summary
The purpose of this job is to oversee the day-to-day operations of the Card Room, ensuring accuracy of cards printed and the shipment of these cards to customers.
Essential Functions
Provide Card Room Coordinator team member coaching and guidance in resolving difficult or complex issues
Ensure customer cards are accurately created across several different platforms
Review and ensure completion of Print App Logs daily
Provide input for team member appraisals and assist with development of short and long-term team member goals
Coach team members in response to scorecard and daily metrics
Provide deal processing functions for the Credit team to include the evaluation and processing of credit reviews, credit information management, entering customer data in the Credit billing system, and the administration of applications and other required paperwork
Proactively provide support and assistance to the Credit team by reviewing all customer deals and agreements, and identifying concerns with credit application documentation and daily billing activities
Support invoicing of direct bill (DB) and fleet customer accounts
Collaborate with credit coordinators, sales, mailroom, guest services and purchasing to coordinate efforts, streamline processes and improve Guest experience
Support relationships with customers and channel partners;
resolve escalated problems with customers and channel partners when card issues occur
Review and approve daily upload process of adding cards to ascend to print additional cards for existing customers
Provide guidance and input for development of card room-related software to ensure all stakeholders’ needs are met;
manage new and existingdata within systems
Model behaviors that support the company’s common purpose;
ensure guests and team members are supported at the highest level
Ensure all activities are following rules, regulations, policies, and procedures