System Support Manager-Engineering & Construction Applications

Job Description
Brightspeed has an exciting opportunity for a System Support Manager to join our rapidly growing team! As a System Support Manager, you will oversee solutioning, developing and maintaining systems that support the Engineering and Construction team.You will be part of the evaluation, design, documentation, implementation, testing and performance for various systems.You will work closely with internal IT business partners as well as 3rd Party Development teams to support the Business Operations team. Ensuring alignment of application/process long term goals and visions. The principal purpose is to drive automation, process efficiency and customer service support.
As System Support Manager, Engineering and Construction Applications, your responsibilities will include:
Drive advanced technical direction and support for multiple applications within the Engineering and Construction system stack
Define, document, design, test and implement strategies to enhance &
support Network Systemsincluding Engineering, Service Delivery &
Assurance, NOC and Field Operations
Strong leadership skills. Ability to work directly with internal and external IT partners as well as End Users.
Support the IT Agile process with strong knowledge of JIRA;
SQL, Dashboards, Kanban, queries etc. by clearly documenting technical requirements and use cases
Understand &
interpret (SQL String) Code, Request, Response, etc. details to troubleshoot and deliver technical bug resolution requirements to IT &
3rd Party Developers
Ability to perform RCA (Root Cause Analysis) post system outage
Balance priorities from complex cross functional teams while developing innovative system solutions to business challenges
Build technical guidelines used by Learning &
Development for curriculum creation &
training as well as enduser self-serve consumption
Present program updates/status to leadership and stakeholders