System Administrator - Journeyman

Job Description
Systems Administrators-- We’re building a dynamic engineering teamwith areal-world cyber mission focus. Seeking seasoned Systems Administrators who arehighly motivated to put their knowledge into play developing, deploying and maintaining advanced, complex operational networks. These are full time positions at Fort Meade, MD and available upon award in June 2024. Clearance Requirement:
Top Secret, SCI eligibility with CI Poly
Duties involved:
- Perform duties as the onsite Tier 2 FSR.
- Conduct 24/7/365 event management;
receive and review escalated problem reports/issues/service health questions via Jira ITSM;
process calls, emails, and in-person reports of problems, issues, and incidents from lower tiers.
- Confirm details, collect missing information, create/revise/update service request in Jira ITSM.
- Assess, categorize, prioritize service incidents/issues;
assigned by Tier 0-I analysts for resolution.
- Provide resolution updates, End User Account Reports, System Usage Reports.
- Create/Update/track tickets and apply rule-based automation for escalation from received information from alerts, tools, Service Desk, End Users, CFTs, etc. Jira ITSM to track metrics or during the process of deploying releases from CFTs if encountering any issue not resolved by reverting a release and returning system to normal operating conditions
- Update maintenance calendar in Jira;
update/revise schedulesbased on ticket priority/status (Scheduled or Emergency) or PDM IWCI, or FSR Release Manager direction;
communicate changes through daily standups.
- Collect and maintain system/server logs from devices;
review logs, ensure logdata is ingested into appropriate SIEM tools (e.G., Splunk) for aggregation, evaluation, and trend analysis between major releases and system version updates
- Record reported issues, category, type of incident, and associated resolution accurately within Jira to provide reliable trend analysis (e.G., % of issues resolved at Tier 2 [QASP]).
- Maintain awareness and prompt action to meet QASP performance requirements (e.G., Tier 1 response/realignment within 15 minutes;
Tier 2 immediately assigns resources to critical incidents).
- Conduct incident management;
coordinate with/escalate to Tier 3, application/infrastructure teams (e.G., CFTs) or applicable vendors with issues or “major incidents” not resolvable by Tier 2. Engage Operational Deployment Lead and/or Engineering management team to communicate critical information relevant to the ART/stakeholders.
- Engage stakeholders to understand opportunities for improvement;
create new and provide SOP Updates (flow charts, contact lists, FSR Handbook, and scripts for responses, etc.).