Support Specialist - Systems Operations, Is Core

Job Description
The Data Centers' Support Specialist is responsible for resolving or escalating systems and application issues in a timely and professional manner as well as triaging incoming tickets to the Data Centers group. The Support Specialist supports Expeditors' critical business systems and applications for its global locations. The Support Specialist is responsible for working with global customers, monitoring global production systems, analyzing issues, and identifying opportunities for process improvement.
Utilizing cross department collaboration and exceptional customer service, Expeditors' Support Specialists solve issues for customers 24 hours a day.
KEY RESPONSIBILITIES
Monitor the health and availability of systems and applications and follow procedures and processes to troubleshoot and resolve issues where possible
Triage incoming Data Center tickets and resolve incoming Tier 1 tickets across Unix, Windows and Networking disciplines
Escalation of issues to system administrators, engineers, and development teams as appropriate
Respond to incoming requests professionally within expected support level objectives
Document and track issues or problems with a high level of accuracy and attention to detail
Provide support during outages and planned maintenance
Process system backup tapes for offsite storage and retrieval
Compile thorough and accurate shift crossover reports
Relocation assistance is not offered for this position.