Support Specialist Ii - Help Desk

The primary responsibility is to provide Help Desk support of network and desktop hardware, software and other agreed to end-user specific products. Serves as the interface between the end-user community (both internal and external) and the IT support staff.
Responsibilities
Deliver first-level call resolution for desktop hardware, software, LAN, WAN, E-Mail, Web, Internet, Intranet and administrative computing related problems
Log and diagnose issues reported to the Help Desk
Provide process, procedure and troubleshooting documentation
Coordinate the resolution of any application/software issues
Perform standard reporting when required
Requirements
High School graduate or equivalent required
Education supplemented with technical, vocational or college level course work in Information Technology or Computer Science preferred
Two years of experience in similar environment or equivalent combination of education and related work experience
Knowledge and use of computer and network hardware (LAN, WAN) as well as an understanding of Windows, and Microsoft Office suite of products
Familiarity with current internet browsers and e-mail applications in a networked environment
Good oral and written communication skills
Analytical skills
Self-motivation, patience and the ability to work in stressful situations
Benefits
Concord Group employees are eligible for a comprehensive total compensation package including but not limited to medical, vison, dental, life, and disability insurance. We offer a generous Paid Time Off Program that includes vacation, personal, sick time and vacation pay. Invest in your future with our competitive 401(k) plan with company match!
About Us
As a leading regional provider of property and casualty insurance, The Concord Group helps protect the families and small businesses that enable our communities to thrive. Our positive work environment, competitive benefits, and rapid growth make The Concord Group a great place to build your career.
The Concord Group is an Equal Opportunity Employer. The Concord Group participates in E-Verify.