Supply Chain Support Specialist

About Restore Hyper Wellness:
Restore Hyper Wellness (“Restore”) is the award-winning creator of an innovative new category of health—Hyper Wellness. Restore delivers expert guidance and an extensive array of cutting-edge health services, such as IV drips, hot sauna, hyperbaric oxygen therapy, red light and cryotherapy, integrated under one roof. These therapies help you feel your best, so you can do more of what you love.
With 220+ locations across 40 states and a fast-growing national retail footprint, Our goal is to make Hyper Wellness® widely accessible, affordable, and fun. This means helping people from all walks of life feel better and perform at a higher level so they can do more of what they love. Restore is Private Equity backed with the most recent investment round led by General Atlantic, a leading growth equity firm. General Atlantic joins existing investor, Level 5 Capital Partners.
Job Summary:
Restore is seeking a Supply Chain Support Specialist to play a vital role in supporting the operations of our studios. This role is responsible for answering ordering tickets and supporting the ordering processes for our network of wellness studios. This multifaceted position combines customer service excellence with essential administrative tasks, offering an exciting opportunity for growth and development.
Responsibilities:
Provide excellent customer service and solutions to our network of studios within the agreed SLAs, using Jira ticketing system.
Work with Medical vendors to resolve issues submitted by the network.
Billing Support:
Collaborate with the billing team to ensure accurate and timely processing of invoices related to clinic orders.
Process Improvement:
Continually assess and improve ordering processes to enhance efficiency and streamline operations, optimizing cost-effectiveness.
Procurement Assistance:
Assist in the procurement process by maintaining accurate records, completing administrative tasks, and build strong relationships with relevant vendors.
Requirements
High School Diploma or Equivalent required.
Strong communication and interpersonal skills.
Experience providing customer service through a ticketing system, Jira preferred.
Experience in G Suite.
Intermediate knowledge of Microsoft Excel.
Strong business acumen.
Excellent organizational and multitasking abilities.
A passion for delivering exceptional customer service.
A proactive mindset with a focus on process improvement.
Willingness to learn and adapt to new tasks, including billing and procurement functions.
Benefits
Medical, dental, vision, disability and life insurance within 30 days
Unlimited PTO
Free and discounted services
401k retirement plan with vested employer match
Bonus opportunities
Paid Paternity Leave
Gym Reimbursement