Supervisor, Reimbursement Patient Access

Job Description
The Supervisor, Reimbursement Patient Access is responsible for providing exceptional support to Guardant Health customers, the Guardant Health Clinical Laboratory, Sales Representatives and our billing vendor. The Supervisor, Reimbursement Patient Access must possess the ability to communicate professionally and effectively with all individuals, including external customers and internal Guardant Health personnel.
Essential Duties and Responsibilities:
Supervise a team of Reimbursement Patient Access Specialist.
Meet regularly with the team.
Meet regularly with individual staff members
Approve timecards and time off requests
Ensure timely and accurate resolution of financial cases and patient outreach
Perform regular audits to verify all data was entered correctly and insurance is valid
Ensure processes are evaluated and updated to align with sample volume and policy changes
Verify incoming requisitions for payment type and data accuracy.
Check incoming requisitions for insurance, Medicare, Medical, etc. patient eligibility.
Contact clients and patients to obtain or verify billing data.
Contact clients and patients with information on our Financial Assistance Program.
Export data from LIMS;
upload data into various applications for benefits eligibility and patient information.
Document all phone calls and follow up activities.
Contact physicians and other medical personnel to obtain missing information pertaining to billing.
Adhere to Standard Operating Procedures (SOP’s) pertaining to Reimbursement, Patient Pre-Billing and FAP Procedure.
Perform quality checks to ensure accuracy of data entry.
Appropriately field calls for reimbursement and billing.
Other administrative duties.