Supervisor Of Strategic Planning - Customer Experience

Job Description
The Supervisor sits within the Strategic Innovation &
Planning (SIP) team. The SIP oversees centralized planning, budget management, and strategic prioritization within the global Customer Experience (MCX) function. MCX includes departments such as Marketing (Brand, Menu, Customer Engagement, Worldwide Convention), New Business Ventures, Innovation &
Product, Operations, Restaurant Development, Restaurant Design and Strategic Insights &
Delivery.
Reporting to the Director of Strategic Innovation &
Planning, the Supervisor or Strategic Planning will support the execution of planning, initiative portfolio management, and key prioritization forums throughout the year. In addition, the Supervisor will collaborate cross-functionally on ad-hoc projects to support the broader organization. This position has a critical role in MCX planning and customer &
restaurant team innovation work!
Responsibilities
Create artifacts and materials to support planning and prioritization processes such as strategic planning, phase planning, annual budget planning, and customer &
restaurant team innovation governance
Build and implement processes to collect and synthesize inputs from across the department to assist in prioritization and planning processes
Support the development of leadership workshops and collaboration forums by developing strategic presentations to be shared with or presented by executives
Lead cross-functional alignment to share progress on the department’s top priority initiatives with internal partners
Build and maintain relationships with partners within the MCX team and across the McDonald’s system
Support team’s financial stewardship by collaborating closely with Corporate Strategy, Corporate Finance, Investor Relations teams on behalf of the department
Manage internal team meetings through agenda curation, meeting facilitation, meeting notes, and follow-up management