Student Success Advisor

Job Description
The Advisor retains students from the point of enrollment to program completion and drives persistence through clinical or professional placements. The Advisor is responsible for providing outreach to students via multiple methods to support their successful completion of programmatic and placement requirements.
Essential Duties &
Responsibilities
Provides outreach via phone, email, and text message as outlined by program-specific engagement strategies.
Responds to student inquiries via phone, email, and text message.
Collaborates with Enrollment Advisor to successfully onboard new students as required by program.
Documents all student communication and maintains relevant data points in CRM, InPlace, and Degree Path systems.
Documents relevant communication with Placement Specialists in Post Enrollment Communication Tracker;
checks and performs anyrequired action items.
Understands the fluctuations of their population and works with Associate Director to achieve retention, T1-T2, and placement goals.
Confirms final student and enrollment numbers at close of term for Enrollment Verification.
Conducts outreach around key progress markers for students, including registration, participation, clearance completion, grades, and at-risk indicators.
Communicates with partner faculty or advisor contacts via email as appropriate within designated timeframe.
Provides timely escalations to Associate Director for communication to partner or internal stakeholders.