Strategic Relationship Representative (Majors)

Job Description
Your Career
The role of Strategic Relationship Representative (SRR) is key to ensuring the success of Palo Alto Network’s fast-growing customer base. With goals and quotas aligned directly to customer retention, you are an inside role which is central to positioning renewals and additional software and hardware to current customers.
Your Impact
This role must sit in the Dallas area and will be in office 3 days a week
Manage all renewals and identify upsell opportunities in an assigned territory
Maintain a renewals notification cadence and document all customer communication
Collaborate with the Customer Success, Channel, and Sales teams to understand existing sales motions, identify special customer issues, and ensure customer satisfaction
Provide quotes to customers directly or via the Channel in a timely manner
Validate and confirm the accuracy of all supporting data for the quote and resolve any discrepancies
Clearly understand all product offerings, subscription, and renewal licensing models
Research and understand the technology installs across your assigned account list and identify areas to expand your accounts
Document daily renewals activities in Salesforce, prepare accurate reports and forecasts, manage pipeline and perform other tasks necessary to drive renewals revenue, customer retention and expansion, and communicate activities to Renewals