Strategic Account Specialist - Retail Focused

Job Description
Acts as liaison between customer, sales, and production facilities across the platform. Plan and coordinate the production of client jobs in order to achieve the objectives of the service agreement in compliance of customer expectations, company policy, and profit and quality requirements. Applies understanding of customers business needs in building solid customer relationships, monitoring customer satisfaction, and providing consulting in conjunction with RR Donnelley sales. Primary point of contact for customer-required services across all locations in the platform.
Responsibilities:
Apply knowledge of customers business (organization structure, value chain, strategic plans, etc.) to partner with Sales to assess and develop processes to deliver on service quality and solutions development for the customer. Communicate the requirements to internal or external production/service providers. Primary resource and. Provide solutions, develop pricing and provides original/revised job requirements to Planning.
Partners with Sales to develop and execute on strategic customer plans and build contract provisions.
As the primary point of contact, manage high profile, complex and/or major accounts across multiple plants and/or external providers Provides recommendations to process improvements to bolster improved quality, customer satisfaction, increased productivity and lower operating costs.
Oversees the production process from point of sale until final delivery of customers product, analyzing customer requirements to determine completeness.
Review customer requirements for adherence to platform capabilities and provide efficient and economical production alternatives as needed.
Enter orders into production, and issues and revises instructions for manufacturing.
Coordinate the delivery of customer-supplied and other production materials across the platform.
Maintains active communication with and provide job status updates to customer, sales and manufacturing.
Facilitate the resolution of production-related problems and conduct appropriate service recovery process.
Provides leadership, career development and procedural assistance to the junior Account Specialists.
Lead job duties
Ensure that needed resources and tools are available to complete daily work assignments.
Maintain current knowledge of all operating procedures, policies, written instructions, and other directives.
Ensure that work schedules will be covered during approved absences and unplanned absences.
May check work to ensure work sequences, procedures, methods, and deadlines have been met.
Report to the supervisor on status and progress of work and causes of work delays.
Answer questions of the supervisor on overall work operations and problems.
Performs other related duties and participates in special projects as assigned.