Store Manager, South Coast Plaza

Job Description
MAIN JOB OBJECTIVE
The Store Manager will lead and develop the store team through inspiring hands-on management and coaching. Ensuring that every client has a truefreshexperience, the Store Manager will manage and coach their team to building relationships to create a loyal client base. The Store Manager will strive to identify business opportunities and implement the related actions in-order-to ensure the achievement of the store’s goals and individual sales goals. He or she will be directly accountable for developing the business and monitoring the store’s operations and budget.
RESPONSIBILITIES
The Store Manager is responsible for the financial health of the store, ensuring that all Beauty Advisors are meeting their sales goals, laddering up to the store achieving its sales goal
Set achievable yet challenging team and individual targets for the store;
assess, monitor and manage performance to ensure these goals are achieved
Develop Beauty Advisors to ensure they are delivering thefreshclient experience
Support the team with consistent coaching, identify development and training needs
Identify, recruit and develop talent, secure succession plans
Organize the team in an efficient manner according to business needs and delegate responsibility
Translate strategic and business goals into concrete and individual actions and objectives
Manage and motivate the team to drive the business:
create a positive work environment, empower the team, encourage innovative solutions
Develop a client base through excellent customer services, identify potential areas of improvement and cultivate a feel for the market trends
Establish a services and event strategy to grow the store’s client base and increase existing client loyalty
Establish a client-centric mindset in store to ensure the highest level of customer experience and achieve client loyalty objectives
Be the voice of the store by understanding business and local market to suggest actions and recommendations
Act as a liaison between Director Retail Stores/corporate and BAs, communicating pertinent information to both parties
Ensure all policies and standard operating procedures in Store Handbook are communicated and implemented
Monitor store controllable expenses, supervise loss, asset protection and risk management and be accountable for inventory management;
keep track of all merchandise that enters and leaves the store per the policies noted in the Store Handbook
Manage payroll budget and effectively schedule to meet the demands of the store’s business
Champion Visual Merchandising standards as set by Global Visual Merchandising initiatives and guidelines
Physical Requirements:
Continuous standing/ walking for an average of 7.5 hours/day
Unpack and lift boxes up to 40 lbs
Work in a fragrance filled environment
Physical contact with clients/customers