Store Manager – Balsam Hill Outlet

Job Description
Balsam Brands is looking for an enthusiastic and experienced individual to join us as Store Manager for the Balsam Hill Outlet store located in Burlingame, CA. In this role, you’ll get to manage our seasonal Balsam Hill Outlet store and other pop-up sales events throughout the year, ensuring our customers experience the magic of Balsam Hill in an inspired setting.
The Store Manager will be responsible for creating a positive work environment that ensures customer satisfaction, maximized productivity, and sales. From managing store associates to operations, merchandising and customer engagement, the Store Manager will help oversee the daily operations of our Outlet Retail Store. This role is unique as it will partner closely with the Balsam Hill corporate team to drive business strategies and facilitate the expansion of store operations. We are especially excited about candidates who have previous retail management experience and a proven track record of retail success and creating customer-centric shopping experiences!
This full-time position reports to the Retail and Growth Strategist and is expected to work onsite daily at the Balsam Hill Outlet store in Burlingame, CA. The target start date for this role is early July, right in time for our Christmas All July sale!
What you’ll do:

Manage daily store operations and profitability by achieving sales and operating targets
Hire, develop, and inspire a top-performing store team who drive the business and exceed customer expectations
Hold team accountable for upholding brand values, standards, and policies
Develop and execute strategy to drive sales and build customer loyalty
Demonstrate exemplary customer service and selling skills
Ensure timely execution of short- and long-term retail strategy and action plans, including implementing merchandising plans and displaying promotional signage and materials
Communicate openly to create an environment where all associates are treated fairly and with dignity and respect
Protect company assets and minimize loss by ensuring all store standards and operating procedures are met including workplace safety, risk management, merchandise management, and loss prevention
Support and help increase our operational presence throughout the year aligning with our strategic growth objectives
Cultivate and nurture relationships within the local community to foster a strong sense of connection and brand loyalty in the Bay Area
What you bring to the table:

5+ years of experience managing retail store operations with a proven retail sales record
Passion for exemplary service, extreme attention to detail, and enthusiasm for creating a joyful customer experience
Prior people &
vendor management experience
Proficient in Microsoft Office Suite
Honest, enthusiastic, and hard-working, not afraid to roll up your sleeves and get the job done
Demonstrated excellent time management, organizational and multi-tasking skills
Demonstrated conflict management and resolution skills
Strong communication and problem-solving skills
Flexible and able to perform other various duties as required
Physical Requirements:
Must be able to work onsite for every shift
May assemble and disassemble Christmas trees and other decorations
May lift and or move items up to forty pounds
Valid driver’s license and proof of insurance (this job may require driving on company time)
About Us:
Balsam Brands is a global, eCommerce retailer with roots in vacation and home décor. We strive for excellence in everything we do and present a unique opportunity for those seeking to have a meaningful impact in a people-first company that values relationship building, authenticity, and doing the right thing. We have steadily growing teams in Boise, the Bay Area, Dublin, and the Philippines.
The company's mission is to create joy together. We empower our team and partners to love what they do, provide products and experiences that inspire meaningful moments with family and friends, and give back to our families and communities in impactful ways. When you join Balsam Brands, you'll find a culture of caring people doing challenging work and building a welcoming workplace.
Check out our flagship brand, Balsam Hill:

Balsam Brands in Forbes:

Balsam Brands on LinkedIn:
Glassdoor:

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, our current package includes:
Competitive compensation, including a cash-based incentive plan;
salary is reviewed yearly and may be adjusted as part of the normal compensation review process
Comprehensive Medical, Dental, and Vision coverage, with 100% of monthly premiums covered for team members, and 85%+ employer-paid premiums for other coverage tiers that include dependents
Up to $2,000 annual funding toward HSA accounts
Medical, transit, dependent care FSA
Infertility coverage offered on all medical plans
Generous parental leave program and flexible return options
Company-paid life and AD&
D insurance
Company-paid short and long-term disability insurance
401(k) with dollar-for-dollar company match up to $4,000 per calendar year
Employee Assistance Program (EAP) and other mental health and wellness perks
Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
Paid 5-week sabbatical leave after 10 years of employment
Annual continuous learning benefit up to $1,000 per person, per fiscal year
Up to $300 flexible reimbursement to support setup of new team member's work-from-home environment
Generous team member merchandise discount
Valuable extras:
identity theft protection, subsidized parking, monthly wellness, pet insurance, accident &
critical illness insurance
The base pay range for this position is:
$65,000 - $80,000. Where an individual falls within that range will vary based on several factors including geographic location and may vary depending on candidate qualifications and experience, applicable skills, and other job-related factors. We benchmark our pay ranges against current external data sources and regularly review compensation for our team members. Balsam Brands is committed to providing our team members with an internally fair, externally competitive, and fiscally prudent total compensation package administered in a simple and consistent manner.
At Balsam Brands, we strive to build a diverse, equitable, and inclusive team to fulfill our purpose to create joy together. Balsam Brands is proud to be an equal opportunity employer. We encourage people from all backgrounds, ages, abilities, and experiences to apply. We do not discriminate on the basis of race, ethnicity, religion, national origin, citizenship, marital or family status, disability, sexual orientation, gender identity or expression, pregnancy or caregiver status, veteran status, or any other legally protected status. We will ensure that individuals with disabilities are provided reasonable accommodations to participate in the job application and interview process, to perform essential job functions, and to receive other benefits and privileges of employment.