Staff It Program Manager

Job Description
Team &
Role
ServiceNow’s Digital Technology (DT) organization leads the digital transformation of ServiceNow’s business functions. The Strategy Realization Office (SRO) organization supports this transformation by providing Program Management services.
We are looking for an individual to join us as a Program Manager on the SRO team, where you will play a key role in planning and implementing complex, cross functional DT programs that directly support ServiceNow’s corporate priorities in the Developer Experience and Now on Now portfolios. You will get to work with amazing global talent, leverage ServiceNow’s great Agile products and take pride in being part of delivering excellent outcomes.
What you get to do in this role:
Responsible for taking company-wide, mission critical IT Infrastructure, Security, Global Risk and Compliance projects from original concept through final implementation.
Ensure adherence to processes, quality standards and deliverables so that your projects are delivered with machine-like predictability.
Provide transparent communication and interfaces with all areas affected by the program/project including cross-functional stakeholders, business sponsors and vendors – and people will appreciate your honest, forthright communication.
Employee development and opportunities are essential at Service Now.
You’ll develop detailed program/project execution plan and manages all implementation processes including budget management, resource allocation, progress tracking, monitoring change control process, testing, documentation, training and on-time delivery within budget constraints, and quickly establish yourself as a go-to leader within IT.
Do the right thing! You’ll represent ServiceNow across organizations with the cultural sensitivity and business maturity appropriate to corporate access and level of responsibility.