Staff Inbound Product Manager - User Experience Platform

Job Description
What you get to do in this role:
Team:
Come join the Platform Experience team and work with a talented group of PMs, engineers, designers and researchers to reinvent how work flows through the modern enterprise. Our success is measured in two main ways. First as the underlying set of Platform Web technologies that power and measure the performance of the ServiceNow suite of Web applications. Second, as a development platform to quickly, simply, and intuitively configure existing, or develop completely custom, applications. We create Web Experiences on the Now Platform for developers of all levels of expertise to build and configure modern applications that unlock meaningful value for their organizations. It’s our mission to make the developer experience for our customers and partners as exceptional as the experiences they develop for their end-users.
Role:
Your mission will be to define and execute on the delivery of core features, capabilities, and components that are the foundation for creating a multitude of diverse, enterprise class, web application solutions that enable “work to flow”. Success in this role will be to advance the platform foundation to adapt to and accommodate evolved ways of working in service of internal and external customers who are building specific workflow experience products.
This role is extraordinarily collaborative, working with peer inbound and outbound product managers, customers, engineers, designers, researchers, and other cross functional teams.
This position reports to:
Senior Manager of Product Management, Web Experiences.
What you get to do in this role:
Establish product vision &
strategy
Define roadmap, requirements &
product success metrics
Develop and test innovative product ideas through product experiments, validate assumptions/prototypes with customers
Enable outbound PMs, Support &
Docs teams
Understand how customers are using the product, pains &
gains
Own detailed competitive analysis for their feature/product
Product Strategy and Planning:
Define product vision and strategy, user/buyer personas and use cases for platform building blocks
Collaborate with Customers, Researchers, and Designers on developing and testing innovative product ideas
Validate and refine product designs/early product offerings through Design Partner Program, PAC, and with other customers directly
Own product feature-based competitive analysis
Continually define and groom epic and story product roadmap with 3-4 release horizon
Engage stakeholders on necessary inputs for product strategy &
roadmap, get buy-in, manage communications, expectations and dependencies
Requirements Prioritization &
Release Management:
Gather, prioritize and define requirements (while actively grooming backlog) into executable epics and user stories for engineering
Establish and maintain relationships with the other BUs to evaluate and manage cross-BU dependencies (both from and to the BU and for features and mandates)
Create product/feature plans for each release, including acceptance criteria, use cases, success metrics, etc.
Collaborate with engineering team on release mgmt.:
understand status, risks, dependencies and help address risks and resolve issues
Enablement:
Create base documentation (content and features and delta docs) and enable Outbound PM, Support and Docs team
Help with press and analyst briefings as needed
Manage the feedback loop from App BU teams and customers
Customer Insights:
Define key product success metrics and ensure they are instrumented &
reviewed
Understand how customers are using the product, gains &
pains, reasons for low usage
Know top 3-5 customers intimately, their specific use cases, gains &
pains
Understand use cases by BU to better serve internal customers