Sr Technical Product Manager - Servicenow

Job Description
Job Summary
As aTechnical Product Manager of SMO Platforms, you will be responsible for the overall health of the ServiceNow and Jira platforms, ensuring operations team is aligned to delivering business strategy, the ServiceNow and Jira roadmaps and actively involved in the overarching governance of the platforms. Responsible for platform support team that supports and administers the ServiceNow and Jira platforms. In this leadership role, you will be facilitating adoption of standards to ensure that teams are deploying highly available, portable, and fault-tolerant code on all ITSM platforms. You will also collaborate with teams to translate business needs and requirements into technical requirements, lead demand backlog and proactively settle process and quality gaps behind critical issues in production that are the consequences of changes.
This is an exciting opportunity for an experienced technology leader to help shape the transformation of infrastructure and operations products and services to the entire McDonalds environment.
Responsibilities &
Accountabilities:
Manages a strategically important suite of ITSM technology products, with significant business impact. Owns the definition of the product(s) roadmap.
Coordinate the integration and maintenance of tools and process with ITSM platforms including ServiceNow, Jira and PagerDuty.
Lead team in alignment to business strategy, roadmap, and platform governance.
Articulates vision and improve business value of building, supporting, and developing the ITSM platforms.
Overall ownership and oversight of ITSM platfom instances, the core platform team and management of platform critical issues.
Presides over design configuration decisions to ensure alignment with the platform design strategy.
Responsible for overall roadmap and shape demand for enterprise consumption.
Facilitates activities through training, testing, release and post release support.
Outlining vendor partnerships and platform support team planning and delivering reliable system capabilities.
Continuously evaluate and improve platform health, ensuring highly available, efficiently operating secure systems.
Work with the platform development team to handle backlog, prioritize development activities and ensure efficient and effective development pipeline.
Leads a team handling ITSM platform cost and chargebacks.
Maintains a strategic focus yet retains an appropriate level of hands-on management. Partners with business leaders, technical product managers, and / or architects to figure out long-term viability of systems/products, from business and technology standpoints.
Removes bottlenecks to enable your team(s) to work independently. Drives team members to proactively identify gaps and opportunities (e.G., services, workflows, tooling) within or between markets and other parts of the organization.
Invests time to coach junior technical product managers to refine their capabilities and close skill gaps. Works closely with technical product managers and leads by example.